Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 2 years in hospitality industry. Experience managing front desk team of guest service specialists.
Hi, I’m
Noelle Scott
Avon,CO
Summary
Overview
7
years of professional experience
Work History
Vail ResortsBeaver Creek, CO
Front Desk Supervisor
11.2020 - Current
Job overview
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Coordinated with room service, housekeeping, maintenance to meet all guest needs.
- Collected room deposits, fees and payments.
- Checked guests in out of hotel, made reservations and processed payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Performed concierge services for guests.
- Explained details regarding property to acclimate patrons to resort environment.
- Updated customer accounts with add-on room charges, pet fees and room service bills.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Blue Moose PizzaBeaver Creek, CO
Host/Server
11.2019 - 03.2021
Job overview
- Cultivated warm relationships with regular customers.
- Worked with Toast system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
StarbucksBeaver Creek, CO
Barista Shift Lead
11.2019 - 03.2020
Job overview
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored food preparation, production and plating for quality control.
Universal Studios - NBC Sports Grill & BrewOrlando, FL
Hostess
07.2017 - 05.2018
Job overview
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations and communicated changes to guests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Planet FitnessOviedo, FL
Member Service Representative
07.2016 - 03.2017
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Handle all front desk related activities
- Respond to member’s questions, comments and concerns in a timely and professional manner
- Assist in maintaining the neatness and cleanliness of the club
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- CPR certified
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
Planet FitnessPortage, MI
Member Service Representative
04.2016 - 06.2016
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Handle all front desk related activities
- Respond to member’s questions, comments and concerns in a timely and professional manner
- Assist in maintaining the neatness and cleanliness of the club
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- CPR certified
Advanced Real Estate ServicesGalesburg, MI
Administrative
Assistant
02.2014 - 03.2016
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepare memos, invoices, reports, etc.
- Managed Access databases converting complex data into easy-to-interpret data.
Education
Loy Norrix High SchoolKalamazoo, MI
High School Diploma
06.2013
University Overview
Skills
- Reservation Management
- Constructive Feedback
- Time Management
- Interviewing and Hiring
- Information Confidentiality
- Staff Supervision
- Payment Oversight
- Safety and Security Procedures
- Delegating Work Assignments
- Hospitality Management
- Registration Processing
- VIP Guest Relations
- Staff Training
- Customer Service
- Hotel Reservation Systems
- Cash Control
- Property Tours
Timeline
Front Desk Supervisor
Vail Resorts
11.2020 - Current
Host/Server
Blue Moose Pizza
11.2019 - 03.2021
Barista Shift Lead
Starbucks
11.2019 - 03.2020
Hostess
Universal Studios - NBC Sports Grill & Brew
07.2017 - 05.2018
Member Service Representative
Planet Fitness
07.2016 - 03.2017
Member Service Representative
Planet Fitness
04.2016 - 06.2016
Administrative
Assistant
Advanced Real Estate Services
02.2014 - 03.2016
Loy Norrix High School
High School Diploma
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