Summary
Overview
Work History
Education
Skills
Timeline
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Noelle Sinkfield

McDonough,GA

Summary

Organized Office Manager with noted experience in administrative management. Also, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Car, Truck and Bus parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Bringing 10+ years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.

Offering these skills and strong work ethic, to seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Office Manager

VBT. LLC
04.2022 - 06.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for technicians.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Customer Service Representative

Versa Logistics
10.2017 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Auto Parts Specialist

Gray And White Used Parts
09.2016 - 10.2017
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Satisfied customers with fast, knowledgeable service for Automotive Repair product needs.
  • Ordered parts for customers and repair shops
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

Parts Specialist/Inventory Specialist

Jonesboro Auto Salvage
10.2007 - 07.2016
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

Education

Diploma - Medical Administrative Assistant

Georgia Medical Institute
Jonesboro, GA
05.2003

High School Diploma -

Faith Academy
Stockbridge
05.2002

Skills

  • Database Maintenance
  • Accounts Payable and Receivable
  • Evaluate Performance
  • File and Data Retrieval Systems
  • Customer Relations
  • Email Correspondence
  • Microsoft Office
  • Customer Service Management
  • Organizational Skills
  • Vendor Liaising
  • Administrative Oversight
  • Scheduling
  • Excellent Multitasking Abilities
  • Office Supplies and Inventory
  • Billing and Invoicing
  • Sorting and Labeling

Timeline

Office Manager

VBT. LLC
04.2022 - 06.2023

Customer Service Representative

Versa Logistics
10.2017 - 04.2022

Auto Parts Specialist

Gray And White Used Parts
09.2016 - 10.2017

Parts Specialist/Inventory Specialist

Jonesboro Auto Salvage
10.2007 - 07.2016

Diploma - Medical Administrative Assistant

Georgia Medical Institute

High School Diploma -

Faith Academy
Noelle Sinkfield