Summary
Overview
Work History
Education
Skills
Timeline
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Noelle Smith

Concord,North Carolina

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

CVS
Concord, United States
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.

Team Member

Chick-fil-A
Concord, United States
06.2021 - 11.2022
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Resolved issues quickly to maintain productivity goals.

Hostess

Cracker Barrel
Concord, United States
07.2020 - 06.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Executive Assistant to the Vice President

Hinson Services Inc.
Monroe, NC
09.2016 - 08.2017
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Filed paperwork and organized computer-based information.
  • Handled incoming and outgoing mail, email and faxes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Managed and reviewed filing and office systems.
  • Executed basic banking and bookkeeping tasks.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.

Education

High School Diploma -

Central Cabarrus High School
Concord, NC
06.1995

Skills

  • Organization and Prioritization
  • Dispensing Medications
  • Customer Demographics
  • Prescription Refill Fulfillment
  • Customer Service Management
  • Customer Needs Assessments
  • Patient Care
  • Medication Documentation
  • Storage Maintenance and Security
  • Cash Register Operation
  • Prescription Filling and Labeling
  • Answering and Routing Calls
  • Customer Experience
  • Prescription Order Verification
  • Patient Profile Setup
  • Customer Inquiries
  • Efficient Service
  • Pharmaceutical Sales and Services
  • Payment Processing
  • Customer Satisfaction
  • Stocking Shelves
  • Pharmaceutical Preparation
  • Pharmacy Operations

Timeline

Pharmacy Technician

CVS
11.2021 - Current

Team Member

Chick-fil-A
06.2021 - 11.2022

Hostess

Cracker Barrel
07.2020 - 06.2021

Executive Assistant to the Vice President

Hinson Services Inc.
09.2016 - 08.2017

High School Diploma -

Central Cabarrus High School

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