Noelle Smith
Charlotte,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Stir
Charlotte, NC
11.2023 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained extensive knowledge of spirits and wine, including allocated liquor, private barrels, wine pairings.
Registered Behavioral Technician
Action Behavior Centers
Charlotte, NC
05.2024 - 05.2025
- Maintained accurate records of all client interactions including progress notes, session logs, and data sheets.
- Adapted protocols depending on changes observed in a client's behavior patterns or preferences.
- Utilized verbal prompts, visual aids, modeling, prompting techniques during therapy sessions when necessary.
- Provided emotional support to help clients cope with challenging behaviors or situations.
Event Server and Catering Coordinator
Gibsons Restaurant Group
Chicago, IL
03.2022 - 01.2023
- Assisted in setting up banquet tables and chairs for events.
- Provided food, beverage and table service to guests during events.
- Performed opening duties such as filling salt shakers, preparing coffee urns prior to the start of an event.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
Server Lead
Kitchen and Kocktails
Chicago, IL
07.2021 - 02.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Responsible for maintaining a larger section while assisting with FOH operations.
Server
Logan Restaurant
Ann Arbor, MI
09.2016 - 03.2018
- Stayed informed on the latest preparation methods and ingredient updates for all menu items.
- Delivered courteous, prompt, and efficient service to guests.
- Maintained punctuality and professionalism in delivering customer meals.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Registered Behavioral Technician
Behavioral Analyst Certification Board
09-2024
High School Diploma -
Kingsford High School
Kingsford, MI05.2015
Skills
- Guest Engagement
- Suggestive Selling
- Empathy
- Communication
- Positivity
- Leadership
- Self-motivation
- Goal-Oriented
Timeline
Registered Behavioral Technician
Action Behavior Centers
05.2024 - 05.2025
Server
Stir
11.2023 - Current
Event Server and Catering Coordinator
Gibsons Restaurant Group
03.2022 - 01.2023
Server Lead
Kitchen and Kocktails
07.2021 - 02.2022
Server
Logan Restaurant
09.2016 - 03.2018
Registered Behavioral Technician
Behavioral Analyst Certification Board
High School Diploma -
Kingsford High School
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