Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Noelle Steens

Customer Service
Greensboro,NC
Noelle Steens

Summary

I want to succeed in gaining new skills, opportunities and implement my experiences to make growth in the company. In pursuit of professional growth and development, I am eager to acquire new skills, explore diverse opportunities, and leverage my experiences to contribute to the company’s success.
With over a decade of experience in the customer service industry, I have honed my skills in providing exceptional support to customers and fostering positive relationships within my team. As a strong communicator, I actively contribute to building and maintaining strong customer connections with the company.
A unique strength of mine is my ability to maintain a consistently positive attitude throughout the work environment, ensuring that I remain a valuable asset to both customers and colleagues.

Professional in service industry with strong background in team collaboration and operational efficiency. Known for reliability and flexibility to meet evolving needs. Skilled in customer service and maintaining positive work environment.

Overview

9
years of professional experience

Work History

Biscuitville

Crew Team Member
11.2015 - 09.2024

Job overview

  • Increased sales with upselling products
  • Providing legendary customer service in a timely manner
  • Building relations
  • Pushing customer satisfaction by proactively engaging in what their needs are
  • Getting acknowledged in surveys from customers
  • Training new hires

Sheetz

Fresh Foods and Production Associate
09.2023 - 05.2024

Job overview

  • Maintained production needs
  • Worked as a team to accomplish all tasks and help others finish efficiently
  • Loaded trucks with products to go out for delivery
  • Followed all state laws for handling food and proper sanitation on a daily basis
  • Kept product stocked as much as possible

Ralph Lauren

Call Center Representative
09.2019 - 11.2022

Job overview

  • Provided legendary customer service
  • Working efficiently in a high-volume environment
  • Assisted customers with their needs
  • Increased sales and provided alternative recommendations
  • Assisted via phone, chat, and email
  • Processed forms with data to further assist severe issues
  • Time management
  • Remained on the Stella charts for customer reviews

Ralph Lauren

Create Your Own Associate
08.2018 - 09.2019

Job overview

  • Customizations
  • Handling customers' products with care
  • Cross trained in all departments to be a better asset to the company
  • Excelling in priority orders

Kohl's

Customer Service, POS and Shoe Department Associate
08.2016 - 03.2017

Job overview

  • Assisted customers with product needs in all departments
  • Fulfilling inventory
  • Unloading freight
  • Keeping the floor stocked and well presentable for customers
  • Supported associates by offering my knowledgeable advice on customer service when handling common problems
  • Driving sales

Education

Grimsley High School
Greensboro, NC

HIGH SCHOOL DIPLOMA from HONORS
06-2016

Guilford Technical Community College
Jamestown, NC

Associate of Science from SCIENCE
05-2026

Skills

  • Executive Problem Solving
  • Strong Verbal Communication
  • Budgeting and Financing
  • Software (MC & EX)
  • Team leadership
  • Data Analysis
  • Building Customer Relations
  • Training Skills

Timeline

Fresh Foods and Production Associate

Sheetz
09.2023 - 05.2024

Call Center Representative

Ralph Lauren
09.2019 - 11.2022

Create Your Own Associate

Ralph Lauren
08.2018 - 09.2019

Customer Service, POS and Shoe Department Associate

Kohl's
08.2016 - 03.2017

Crew Team Member

Biscuitville
11.2015 - 09.2024

Grimsley High School

HIGH SCHOOL DIPLOMA from HONORS

Guilford Technical Community College

Associate of Science from SCIENCE