Noelle St Leger
Orlando,FL
Summary
Proven customer service expert with a track record of enhancing client satisfaction at Nightlite Pediatrics, adept in Microsoft Office and ECW EMR. Leveraged attention to detail and time management to streamline front desk operations, boosting customer satisfaction rates by 60%. Skilled in fostering positive relationships and efficiently managing sensitive information.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pmpediatric Urgent Care
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Handled assignments independently with good judgement and critical thinking skills.
- Completion of the Balance Recap Sheet
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Assisted in the planning and execution of successful product launch events.
- Conducted market research to identify new opportunities and target markets.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Organized successful trade shows and events, showcasing company products and generating valuable leads.
Independent Sales Associate
LegalShield - One Pre-Paid Way
09.2022 - Current
- Expanded territory coverage by actively prospecting for new leads and referrals.
- Provided exceptional after-sales support by addressing any issues or concerns that arose postpurchase.
- Enhanced product knowledge, staying up-to-date on industry trends to better serve clients.
- Increased client retention through excellent customer service and consistent followups.
- Delivered informative product demonstrations, persuading potential customers to make purchases.
- Educated customers by providing hands-on [Product] demonstrations and explaining benefits and advantages of using [Product].
- Used [Software] to develop and conduct presentations of company's products and services to current and potential clients.
- Boosted sales by developing strong relationships with clients and understanding their needs.
- Secured repeat business by maintaining open lines of communication and addressing concerns promptly.
- Negotiated favorable contract terms, resulting in increased sales and improved profit margins.
- Small business marketer
- Offer Legal Services membership
- Offer identity theft membership
- Enroll employee benefits program
- B2B sales
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 60%.
- Kept detailed records of daily activities through online customer database.
Front Desk Receptionist
Nightlite Pediatrics
09.2008 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Increased customer satisfaction by promptly addressing and resolving inquiries and
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Streamlined check-in processes, reducing wait times for guests.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collection of past due balances from patients
- Create patient portals
- Train new employees on the job
- Assess severity and critical level of patients
- Use color flag chart system to update patient status in EMR
- Completion of the Balance Recap Sheet
- Entering all charges for patient visits and running the Balance Report for all patient charges
- Verification of Insurance
- Faxing medical records to pediatricians
Education
Graduate Certificate - Digital Marketing
JobPrepped Digital Marketing School
Orlando, FL07-2024
No Degree -
Valencia College
Orlando, FL05-2008
High School Diploma -
Timber Creek High School
Orlando, FL05-2005
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Microsoft office Word, Excel
- Micro MD
- Micro MD EMR
- DRS/DMS Scanning
- Yosicare appointment system
- ECW EMR
- Evolve QRS
- Canva
- Hubspot
- Salesforce
- Mailchimp
- Adsmanager
Accomplishments
- Documented and resolved an issue where patient did not want to take a photo of their identification to upload into registration system. Offered to physically scan identification instead, which led to the parent being satisfied with me accommodating their request.
- Participated in Marketing events that involve direct customer targeting. Resulted in an increase of patient volume.
- Collaborated with the marketing team and numerous businesses promoting our services. We called it blitz marketing. Increase in patient volume.
- Have seen an increase in patient volume, since our continued marketing campaigns.
- Targeted specific zip codes, where we saw least amount of patients. Now have seen about a 40% increase.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Social Media Marketing [Job-prepped Digital Marketing School] [2024, July]
- Email Marketing [Job-prepped Digital Marketing] [2024,July]
- PPO Marketing [Job-prepped Digital Marketing] [2024, July]
- SEO Marketing [Job-prepped Digital Marketing] [2024, July]
- Search Engine Marketing [Job-prepped Digital Marketing] [2024, July]
- Lead Generation [Job-prepped Digital Marketing] [2024, July]
- Content Marketing [Job-prepped Digital Marketing] [2024, July]
- Employee Benefit Specialist [Legalshield] [2023, January]
Timeline
Front Desk Receptionist
Pmpediatric Urgent Care
07.2024 - Current
Independent Sales Associate
LegalShield - One Pre-Paid Way
09.2022 - Current
Front Desk Receptionist
Nightlite Pediatrics
09.2008 - 06.2024
Graduate Certificate - Digital Marketing
JobPrepped Digital Marketing School
No Degree -
Valencia College
High School Diploma -
Timber Creek High School
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