Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noelle Tate

Frederick,MD

Summary

Strong operational leader with a people first mentality. Empathetic and effective service professional with a passion for coaching people, improving systems, and providing an excellent customer experience. Proven track record of increasing customer satisfaction and driving team performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Operations Manager

Placemakr
02.2023 - Current
  • Managed customer-facing team of 25 and kept employees compliant with company policies and procedures.
  • Built strong customer relationships by building trust and streamlining experience.
  • Managed experience of over 4,000 customers
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to maintain high productivity and performance metrics.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Collaborated cross-functionally to improve systems and processes for customers and team members.

General Manager & Service Director

Manina
05.2022 - 02.2023
  • Created and implemented all SOP's.
  • Managing all areas of business operations; scheduling, ordering, facility maintenance, accounts, payroll, inventory, leadership communication & planning, HR.
  • Manage vendor accounts and partner relationships.
  • Hired, onboarded, and trained staff for successful business launch.
  • Created and managed craft bar program
  • Improved productivity while reducing labor and operational costs by 10%
  • Increased sales by 20% in our first quarter
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Conduct regular inspection of products to assure quality and consistency.
  • Regular staff evaluations and subsequent trainings.
  • Built and maintained strong business relationships.
  • Positively reviewed by The Washington Post within first three months of business.

General Manager

The Vineyards & Winery At Lost Creek
07.2021 - 05.2022
  • Developed and implemented strategies to increase sales and profitability
  • Developed and maintained strong customer and community relationships.
  • Managed membership for over 500 customers
  • Implemented SOP's to effectively build customer and employee loyalty.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Increased overall sales by 20%.
  • Increased Club Member sign ups by 15%.
  • Decreased labor cost by 7%.
  • Eliminated loss of inventory through implementation of accountability systems.
  • Collaborated cross-functionally to separate business from local competitors.
  • Quality control.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced costs, managed delivery schedules and performed systems analysis to improve overall profitability.

Founder

Elite Mixology
07.2020 - Current
  • Consulted with major Hotel and Restaurant Brands to improve systems and performance.
  • Developed strong community relationships.
  • Created unique craft cocktail menus for events and businesses
  • Founded company during Covid 19 pandemic- cash flow positive in first quarter.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Interviewed, supervised and motivated staff members to achieve optimal productivity within existing businesses.
  • Led recruitment and initiatives to maximize utilization of existing talent.
  • Maintained P&L and shouldered fiscal responsibility.
  • Selected as one of four finalists in Frederick County COC SHE Pitch woman-owned start up competition.

Beverage Director

Tapia's On Main
09.2019 - 03.2020
  • Built strong regular customer base through community relations.
  • Designed beverage menus.
  • Managed bar and service staff and directed hiring program.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Maintained 20% Liquor cost
  • Held beverage area and workers to high standard of cleanliness and service.
  • Verified staff compliance with state and local food and drink safety regulations, suggesting remedial training where necessary.
  • Purchased beverage stock and handled all inventory needs.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Assistant General Manager

Coal Fire
03.2019 - 09.2019


  • Established and nurtured community and guest relationships to create regulars and drive sales.
  • Handled cash accurately and prepared deposits.
  • Decreased liquor cost by 8%.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Crafted popular new cocktail menu and held staff training to ensure quality and consistency.
  • Implemented drink prep procedures that significantly reduced waste.

Lead Server Trainer

Hillstone Restaurant Group
04.2003 - 03.2019
  • Learned business practices and systems of a highly successful restaurant group.
  • Cultivated warm relationships with regular customers.
  • Promoted to trainer within 6 months of employment.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Fostered positive environment of learning to support and develop proficient certified servers.
  • Educated bartenders and servers on responsible service protocols.
  • Trained and mentored over 100 new personnel hired to fulfill various roles.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Applied comprehensive knowledge of food and beverage to increase daily sales.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Education

Associate of Arts - Human Resources

Montgomery College
Rockville, MD
2009

High School Diploma -

John F Kennedy High School
Silver Spring, MD
2001

Skills

  • Operations management
  • Customer Experience
  • Cross-functional communications
  • Project development and life cycle
  • Leadership
  • Onboarding, Training & Development
  • SOP Implementation
  • High EQ
  • Tech Savvy
  • Quality Assurance
  • CRM
  • Hubspot
  • Sales
  • Entrepreneurship
  • Interdepartmental Collaboration

Certification

Certified Servsafe Manager

TIPS Certified

Timeline

Operations Manager

Placemakr
02.2023 - Current

General Manager & Service Director

Manina
05.2022 - 02.2023

General Manager

The Vineyards & Winery At Lost Creek
07.2021 - 05.2022

Founder

Elite Mixology
07.2020 - Current

Beverage Director

Tapia's On Main
09.2019 - 03.2020

Assistant General Manager

Coal Fire
03.2019 - 09.2019

Lead Server Trainer

Hillstone Restaurant Group
04.2003 - 03.2019

Associate of Arts - Human Resources

Montgomery College

High School Diploma -

John F Kennedy High School

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Noelle Tate