Noelle Tester
Albany,OR
Summary
Adept at cake decoration and fostering team cooperation, I significantly enhanced customer satisfaction and operational efficiency at Walmart. My proactive approach in quality control and staff development, coupled with a strong work ethic, led to a noticeable improvement in productivity and service levels, showcasing my ability to meet and exceed employer expectations. At Chuck-E-Cheese I was the Senior Assistant Manager for 3 years and worked closely with the General Manager.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cake Decorator
Safeway
09.2024 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assist customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handle phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Decorate cakes daily for sales floor
Server
Applebee's
08.2024 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
Line Cook
Red Robin
07.2023 - 01.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Senior Assistant Manager
Chuck E Cheese
01.2020 - 06.2023
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented cost-saving measures that contributed to improved profitability without sacrificing quality or service levels.
- Optimized inventory controls through accurate forecasting methods and prudent purchasing decisions.
- Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
Production Manager
Walmart
11.2015 - 12.2019
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
Education
Nursing - Nursing/Didn't Graduate
College of The Desert
Palm Desert, CAHigh School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA2003
Skills
- Serving
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Strong Communication Skills
- Quality Control
- Production-driven
- Attention to Detail
- Team Cooperation
- Critical Thinking
- Reliable and Responsible
- Customer Service
- Order Taking
- Adaptive and creative
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Order Accuracy
- Supply Restocking
- Table Bussing
- Suggestive Selling
- Point of sale operation
- Allergy awareness
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Management
- Operations Management
- Staff Development
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Budget Control
Certification
OLLC
Oregon Food Handlers Card
Timeline
Cake Decorator
Safeway
09.2024 - Current
Server
Applebee's
08.2024 - Current
Line Cook
Red Robin
07.2023 - 01.2024
Senior Assistant Manager
Chuck E Cheese
01.2020 - 06.2023
Production Manager
Walmart
11.2015 - 12.2019
Nursing - Nursing/Didn't Graduate
College of The Desert
High School Diploma -
Desert Hot Springs High School
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