Noelle Villines
Leander,TX
Summary
Creative Business Owner with an exceptional background being 15 years in the Customer Service / Sales Industry. Proven leader with an engaging demeanor and success working in the most demanding environments. Talented in training and mentoring successful teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Owner / Operator Small Business
A Blessed Texas Mess Boutique
08.2015 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed day-to-day business operations.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
EBAY
08.2014 - 08.2017
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved accounting, service and delivery concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded proactively and positively to rapid change.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Business Management - Business
West Hills College - Lemoore
Lemoore, CA05.2000
Skills
- Small business operations
- Financial Administration
- Desktops, Laptops, and Mobile Devices
- Talent Development
- Management Team Building
- Business Administration
- Employee Relations
- Team Collaboration and Leadership
- Inventory Management
- Purchasing and planning
- Employee Scheduling
- Scheduling
- Driven and Determined
- Quality Assurance
- Start-Up Operations
- Decision-Making
- Customer Relations
- Coaching and Mentoring
- Relationship Building
- Attention to Detail
- Recruitment
- Hiring and Onboarding
- Teamwork and Collaboration
- Inventory Tracking and Management
- Team Leadership
Timeline
Owner / Operator Small Business
A Blessed Texas Mess Boutique
08.2015 - Current
Customer Service Representative
EBAY
08.2014 - 08.2017
Business Management - Business
West Hills College - Lemoore
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