Noelle Walters-Fay
Battle Creek,MI
Summary
Detail-oriented team player with strong organizational skills, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Corrigan Oil
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating "Customer Portal".
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server, Cashier
Steak N Shake
02.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
Restaurant Server
Jimmy's Egg
11.2014 - 04.2015
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Office Manager
Crest Oilfield Logistics
11.2012 - 06.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep drivers operating within legal and regulatory guidelines.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Attended safety meetings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Track drivers available hours.
- Dispatch
- Backup shutt;e driver
Education
Real Estate Sales Associate License -
Bert Rodgers
Port Charlotte, Florida09.2003
Major: Accounting -
Davenport College
Grand Rapids, Michigan05.1989
Travel Agent -
Associate Schools Inc.
Miami, Florida10.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Follow-up skills
- Product Knowledge
- Order Processing
- Documentation
- Administrative Support
- De-Escalation Techniques
- Filing
- Customer Education
- Multi-line phone talent
- Research
- Office equipment proficiency
- Proofreading
- Information Security
- Report Generation
References
- Angela Walker 941-391-1225
- Jane Hardy 269-830-2028
Timeline
Customer Service Representative
Corrigan Oil
09.2021 - Current
Server, Cashier
Steak N Shake
02.2016 - 03.2020
Restaurant Server
Jimmy's Egg
11.2014 - 04.2015
Office Manager
Crest Oilfield Logistics
11.2012 - 06.2013
Real Estate Sales Associate License -
Bert Rodgers
Major: Accounting -
Davenport College
Travel Agent -
Associate Schools Inc.
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