Noelle Wisdom
Santa Clarita,CA
Summary
Customer service professional with extensive experience in property management, specializing in complaint resolution and team mentoring. Demonstrated ability to enhance customer satisfaction through effective issue management and leadership. Expertise in building strong customer relationships that drive loyalty and repeat business. Dedicated to delivering exceptional service and empowering team members for success.
Overview
23
23
years of professional experience
Work History
Customer Care Team Expert
Property Management Professionals
04.2023 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Customer Service Representative
Princess Cruises
03.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for diffrent cruise itineraries, information on different staterooms, and packages.
Sales Associate
Brighton Collectibles
10.2011 - 09.2015
- Efficiently processed cash transactions in accordance with company policies, ensuring accuracy.
- Cultivated customer relationships to promote repeat business.
- Maintained composure and professionalism while resolving issues in high-stress environments.
- Assisted customers in locating products and verified availability across multiple store locations.
- Responded to customer inquiries regarding sizing, accessories, and merchandise care.
Team Lead Sales Associate
Things Remembered
06.2007 - 09.2015
- Resolved customer service issues by implementing immediate solutions, enhancing customer confidence and reducing escalations.
- Led employee relations through effective communication, coaching, and development initiatives.
- Empowered employees to assume ownership of roles, delegating tasks to increase job satisfaction.
- Oversaw completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Managed location operations by overseeing opening and closing procedures and monitoring shift changes.
Beauty Advisor
Lancome Cosmetics
11.2007 - 06.2009
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Team Lead
Trade Secrets
05.2003 - 07.2007
- Trained new team members on company procedures to ensure compliance and efficiency.
- Coached individuals in essential job techniques to improve overall competency.
- Provided feedback and development opportunities to elevate team performance.
- Drove customer retention by following up on sales and ensuring client satisfaction.
- Boosted employee morale through recognition programs and support initiatives.
- Enhanced customer satisfaction rates by delivering exceptional service and resolving concerns promptly.
Education
Hart High School
Newhall, CA06.2004
Skills
- Customer service
- Mentoring and coaching
- Customer relations
- Complaint handling
Timeline
Customer Care Team Expert
Property Management Professionals
04.2023 - Current
Customer Service Representative
Princess Cruises
03.2019 - 06.2020
Sales Associate
Brighton Collectibles
10.2011 - 09.2015
Beauty Advisor
Lancome Cosmetics
11.2007 - 06.2009
Team Lead Sales Associate
Things Remembered
06.2007 - 09.2015
Team Lead
Trade Secrets
05.2003 - 07.2007
Hart High School