Noelle Wolfenden Malloy
San Diego,CA
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
4
4
years of professional experience
Work History
Business Development Executive
Nuance Communication
Burlington, MA
05.2022 - 08.2023
- Built and maintained relationships with new and existing customers.
- Achieved and surpassed quarterly quotas by 170% for meetings booked, opportunities created, and revenue generated.
- Conducted market research and identified potential business opportunities.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Generated and qualified leads for the sales team, and tracked using Salesforce; producing over $8 million in pipeline opportunities in various industries and regions.
- Collaborated with the marketing and sales team to optimize the sales process and improve conversion rates.
- Conducted outbound prospecting via phone, email, social media, and other channels to identify and engage decision-makers, and influencers.
- Collaborated with sales managers, account executives, marketing teams, and product teams to provide feedback and insights on market trends, customer needs, and competitive intelligence.
Assistant Store Manager
AT&T
Nashua, NH
07.2021 - 05.2022
- Met and surpassed monthly business targets regularly through employee engagement and forward-thinking planning.
- Created leads for my store by reaching out to local businesses to drive sales, and tracked them using Salesforce.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Led weekly staff meetings to motivate the team, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Created monthly action plans for each rep, specifically to help coach them on how to exceed their goals.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Retail Sales Consultant
AT&T
Peabody, MA
11.2019 - 06.2021
- I educated customers by answering product questions with my knowledge of sales and store promotions.
- I exceeded my sales goals by 150% utilizing exemplary customer service skills.
- I became business certified within two months of joining; I was the first to become business certified in the region.
- Greeted customers to determine wants or needs.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Oversaw deposits, processed financial transactions, and maintained inventory.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Full License Aesthetician -
Empire Beauty School
Nashua, NH05.2014
High School Diploma -
Portsmouth High School
01.2013
Skills
- Proactive Problem Management and Resolution
- Excellent verbal and written communication
- Customer service
- Territory management
- Independent, with a team approach
- Lead generation
- CRM platforms
- Prospect targeting
- Salesforce management
- Sales pipeline management
- Relationship building
Timeline
Business Development Executive
Nuance Communication
05.2022 - 08.2023
Assistant Store Manager
AT&T
07.2021 - 05.2022
Retail Sales Consultant
AT&T
11.2019 - 06.2021
Full License Aesthetician -
Empire Beauty School
High School Diploma -
Portsmouth High School
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