Noelle Gravallese
Reno,Nevada
Summary
Over 18 years of experience creating and leading behavioral health programs and organizations towards achieving objectives and initiatives. Articulate communicator accomplish in motivating, training, and supervising managerial staff, delegating duties, and implementing/expanding programs/services. Experienced in managing programs/departments, monitoring, as well as organizing workflow and enhancing performance. Background of working closely with the state and county agencies in order to maintain a high level of compliance
Overview
1
1
Certification
Work History
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The Empowerment Center (2022-Present)
- Responsible for the leadership, development, and management of all functions within Clinical Services while working with a multi-disciplined team.
- Reviews and analyzes current program elements and provides suggestions and direction to the Board of Directors/Executive Director to ensure the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program complies with agency licensing and policies and procedures.
- Responsible for building the clinical services business plan and shaping the direction of the clinical services to meet the needs while expanding growth.
- Foster cross-functional collaboration, working seamlessly with internal teams to translate into tangible support and revenue-generating activities.
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Alta Vista Mental Health (2016-2022)
- Directed strategic vision and development for diverse programs, including IOP, supportive services, and prevention programming, while ensuring emergency response protocols and compliance were upheld.
- Responsible for policy interpretation and implementation to establish operational frameworks.
- Managed multiple budgets for resource optimization and ensured timely, accurate documentation submission.
- Actively represented the program within the community to external stakeholders, outside agencies, service provider groups, and committees to establish funding collaborations.
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- Supported the Program Director in managing contracted programs, including supervising staff, managing caseloads, and ensuring compliance and effectiveness of external contracts.
- Oversaw adherence to company policies, procedures, and regulatory standards. Led staff training in client services, such as supportive counseling, crisis intervention, and life skills development.
- Conducted performance evaluations and disciplinary measures. Represented the program to external stakeholders as delegated by the Program Director.
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- Efficiently conducted intake assessments to evaluate service suitability for prospective clients with varying mental health and substance use conditions.
- Developed and implemented strength-based service plans, closely monitoring treatment efficacy and documenting client interactions.
- Coordinated with both internal and external support services to address client needs comprehensively.
- Led and assessed the performance of staff in delivering mental health and substance abuse treatment, including case management. Offered consultation to leadership in program methodologies, administrative operations, and continuous quality improvement of client care.
- Facilitated staff meetings, organizes group activities, ensuring adherence to policies, and oversaw program performance, also responsible for staff recruitment, training, and evaluation.
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Mountain Circle Family Services (2012-2017)
- Conducted detailed assessments and reassessments for children/adolescents with mental illness and substance abuse disorders to identify their medical, educational, and social service needs, incorporating client history and external sources into comprehensive documentation.
- Developed personalized care plans with clearly defined goals and interventions across multiple service areas, ensuring active client engagement.
- Managed the creation and ongoing updates of rehabilitation and treatment plans to optimize care outcomes.
- Managed and completed Medicaid billing information in accordance with established protocols.
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Quest Counseling and Consulting (2012-2016)
- Assisted with developing Quest House, a transitional living program for at-risk youth with substance abuse disorders, while providing a structured environment for skill acquisition and recovery.
- Oversaw the direction and supervision of residential clients and staff, including time management, safety, program adherence, and staff scheduling.
- Managed medication compliance, ensuring accurate dispensation and adherence to prescriptions in line with Quest House policies.
- Ensured compliance with Washoe County Department of Social Services licensure and Medicaid requirements.
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Willow Spring Hospital (2011-2013)
- Assist psychologists, physicians, and therapists in caring for mentally oppressed, disturbed, and troubled patients.
- Conducted observational rounds and managed suicide risk.
- Contributed to behavior modification programs and performed various patient care activities to support a therapeutic environment and ensure patient comfort and safety.
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Briarwood Treatment Services (2006-2012)
- Oversaw and maintained a therapeutic environment, executing disciplinary measures, including written and verbal actions, to ensure compliance and safety.
- Coordinated closely with therapists on issues related to absconding, substance abuse, psychosis, suicidal ideation, self-harm, and other high-risk behaviors.
- Managed client admissions, facilitated medication administration, and conducted group therapy sessions.
- Proactively monitored and reported behavioral changes to the care team, enhancing treatment outcomes.
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- Mentored at-risk adolescents with developmental disabilities, fostering their growth and independence.
- Collaborated with clients to set personalized goals, meticulously tracking and communicating their progress or challenges.
- Delivered education on daily living skills, including personal hygiene, cleaning, effective communication, and social skills, to promote self-sufficiency and enhance quality of life.
Education
Major in Biology With A Minor in Psychology -
University of Nevada, Reno
Reno, Nevada 05.2011
Associate of Science -
Truckee Meadows Community College
Reno, Nevada 05.2008
H.S. Diploma -
Galena High School
Reno, Nevada 06.2004
Skills
- Operational Efficiency
- Policy and Program Development
- Risk Management
- Performance Improvement
- Clinical Quality Improvement
- Clinical Leadership
- Regulatory Compliance
- Financial Operations Oversight
- Direct Patient Care/Safety
- Quality Improvement
- Solutions Development
- Staff Training and Development
Certification
- Certified Drug and Alcohol Counselor Intern
- Non-Violent Crisis Intervention Certification
- Cardiopulmonary Resuscitation Certification
- Suicide Awareness Certification
- Trauma Informed Care Certification
- Together Facing the Challenge Certification
- VI-SPDTAT Certification
- SOAR Certification
Timeline
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The Empowerment Center (2022-Present)
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Alta Vista Mental Health (2016-2022)
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Mountain Circle Family Services (2012-2017)
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Quest Counseling and Consulting (2012-2016)
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Willow Spring Hospital (2011-2013)
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Briarwood Treatment Services (2006-2012)
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Major in Biology With A Minor in Psychology -
University of Nevada, Reno
Associate of Science -
Truckee Meadows Community College
H.S. Diploma -
Galena High School
- Certified Drug and Alcohol Counselor Intern
- Non-Violent Crisis Intervention Certification
- Cardiopulmonary Resuscitation Certification
- Suicide Awareness Certification
- Trauma Informed Care Certification
- Together Facing the Challenge Certification
- VI-SPDTAT Certification
- SOAR Certification
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