Noelle Renee Franks
Knoxville,TN
Summary
Dynamic Property Manager with a proven track record at Southern Management & Development, excelling in occupancy management and tenant relations. Adept at budget planning and financial oversight, I successfully implemented strategies that enhanced operational efficiency and tenant satisfaction. Known for strong problem-solving abilities and fostering positive relationships, I drive results in property management.
Overview
16
16
years of professional experience
Work History
Property Manager
Southern Management & Development
Knoxville, TN
07.2017 - Current
- Processed evictions when necessary by state laws and procedures.
- Planned, scheduled, and coordinated general maintenance or repairs for residential properties.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Met with prospective tenants to show property and assess applications or sign leases.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, and expenses incurred.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Assistant Property Manager
Southern Management & Developement
Knoxville, TN
03.2009 - 07.2017
- Assisted property manager in leasing and marketing activities.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints promptly while maintaining positive relationships with tenants.
- Kept records of correspondence with residents and tenants.
- Conducted tours of vacancies with prospective tenants.
- Provided administrative support for the property manager, including filing, typing correspondence, answering phone calls, and scheduling meetings.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Checked rental eligibility by following the company's verification process.
- Planned, scheduled,d and coordinated general maintenance or repairs for commercial or residential properties.
- Interacted with potential renters during showings providing information about the property features.
Education
Marketing Management
Pellissippi State Community College
Knoxville, TNSkills
- Team leadership
- Manage rentals
- Teamwork
- Self-motivation
- Decision-making
- Interpersonal skills
- Effective communication
- Schedule coordination
- Rent collection
- Reliability
- Staff supervision
Accomplishments
- Fair Housing certified annually
- Certified Leasing Manager
Affiliations
I enjoy spending time with my family and all of my animals.
My hobbies are gardening, grilling and sitting by the fire pit .
I enjoy our yearly family beach trip and the fall beach trip with my husband.
References
References available upon request.
Timeline
Property Manager
Southern Management & Development
07.2017 - Current
Assistant Property Manager
Southern Management & Developement
03.2009 - 07.2017
Marketing Management
Pellissippi State Community College
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