Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noel M. Fernandez Rodriguez

Miami,FL

Summary

Efficient and accurate bilingual interpreter with 5+ years of experience. Skilled in Spanish, English complete terminology. Seeking to improve communication and care with zero language barrier issues. 30+ clients in English and Spanish. Grew client list from 3 to over 30 through robust word-of-mouth. Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience

Work History

Bilingual Customer Service Representative

Working Solutions
03.2025 - Current
  • Delivered exceptional bilingual customer support across various communication channels.
  • Resolved complex customer inquiries while maintaining high satisfaction levels.
  • Collaborated with team members to streamline service processes and improve response times.
  • Trained new staff on customer service protocols and effective communication techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
  • Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
  • Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
  • Developed a deep understanding of customer service principles and customer service best practices.

Customer Service Agent/ Technical Support

Dish Network
09.2020 - Current
  • Delivering top-notch customer service to nationwide clients
  • Providing technical support with a positive attitude
  • Mastering product knowledge to resolve issues efficiently
  • Efficiently resolve client tech issues, enhancing satisfaction across U.S. markets.
  • Meticulously gather user feedback to pinpoint and solve technical problems effectively.
  • Provide empathetic customer support, ensuring clients feel valued and supported.
  • Implement creative solutions to complex technical challenges, improving service quality.
  • Analyze client issues to deliver precise solutions, boosting operational efficiency.

Customer Service Agent

Temporary Employer's
01.2018 - Current
  • Nike, Victoria Secret & Macy's as a Customer Service Agent
  • Providing client services in a timely manner with the best skills, knowledge and empathy.
  • Analyzed customer feedback data to identify trends and inform service enhancements.
  • Developed training materials focused on best practices for handling complex customer issues.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Agent

Macy's
01.2018 - Current
  • Providing client services in a timely manner with the best skills, knowledge and empathy.

Interpreter

Language Line
01.2019 - 05.2022
  • Efficient and accurate bilingual interpreter with 3+ years of experience. Skilled in Spanish, English complete terminology. Seeking to improve communication and care with zero language barrier issues. 30+ clients in English and Spanish. Grew client list from 3 to over 30 through robust word-of-mouth.

Education

Associate ARTS -

New York University
01.2021

Skills

  • Spanish
  • English
  • Cultural Competency
  • Interpersonal Skills
  • Active Listening
  • Communication
  • Accuracy
  • Memory
  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Spanish translations
  • Call center experience
  • Payment processing
  • Account management
  • CRM systems
  • Empathy and patience
  • Active listening
  • Verbal and written communication
  • Flexibility and adaptability
  • Technical troubleshooting
  • Client relationship management
  • Database maintenance
  • Eligibility determination
  • Claims evaluation

Languages

Spanish Native
English Native

Timeline

Bilingual Customer Service Representative

Working Solutions
03.2025 - Current

Customer Service Agent/ Technical Support

Dish Network
09.2020 - Current

Interpreter

Language Line
01.2019 - 05.2022

Customer Service Agent

Temporary Employer's
01.2018 - Current

Customer Service Agent

Macy's
01.2018 - Current

Associate ARTS -

New York University

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