Noely Medrano
Odessa ,Texas
Summary
Dynamic front desk professional with proven organizational skills and a calm demeanor, adept at enhancing office efficiency at Bliss Dental. Expert in appointment scheduling and data entry, I successfully resolved customer issues while managing financial transactions and ensuring a welcoming environment. Committed to delivering exceptional service and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Check in / Receptionist
Bliss Dental
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.(bilingual)
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.(dentrix)
- Corresponded with sister offices & patients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines .
- Verify insurances daily on portals or verbal break downs
- work the back end with issue tracks , end of day reports , sending claims / explanations of benefits
- Manage payments , refunds , deposit checks (I am familiar with sunbit and carecredit)
- Check patients out , check balances , sending out statements
Window Clerk
Comet Cleaners
01.2023 - 03.2023
- Implemented organizational techniques that increased productivity during busy periods.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Successfully managed large volumes of incoming packages for distribution within tight timeframes.
- Supported new hires in learning job responsibilities through mentorship and guidance on best practices.
Front Desk Receptionist
Rodeo Dental
08.2019 - 03.2020
- Managed guest check-ins, ensuring a welcoming and conversational atmosphere.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Certified Nurse Assistant - Health Care
Odessa College
Odessa, TX05.2019
Diploma - Grade School
Permian High School
Odessa, TX05.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Multi-line telephone operation
- Document control
- Positive and professional
- Calm demeanor
- Billing and invoicing
Timeline
Check in / Receptionist
Bliss Dental
03.2023 - Current
Window Clerk
Comet Cleaners
01.2023 - 03.2023
Front Desk Receptionist
Rodeo Dental
08.2019 - 03.2020
Certified Nurse Assistant - Health Care
Odessa College
Diploma - Grade School
Permian High School
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