NOEMELEE LUNA ANDRADES
Pinellas Park,FL
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
12
12
years of professional experience
Work History
Practice Administrator II
Village Medical
02.2022 - Current
- Skilled in managing 3- 5 clinics at a time.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 25+ clinic personnel and Physicians
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Approved regular payroll submissions for employees.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Reached and maintained weekly metrics.
- Worked closely with analytics, to ensure proper measures were taken to reach payors requirements.
- Contributed to a high-quality patent database by meticulously reviewing and evaluating patent applications.
Assistant Manager
Florida Family Primary Care Center
03.2020 - 02.2022
- Delivered excellent patient experiences and direct care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
- Direct day-to-day administrative and operational functions, providing guidance and leadership to over 12 employees across more than 3 departments.
- Trained new staff including office administrators, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Connected patients with available community and charitable resources.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Patient Care Coordinator/Office Manager
Behm Natural Dentistry
05.2018 - 03.2020
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Worked with patients and families to develop future plans and discuss care actions.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Maintained confidentiality and compliance standards at all times.
- Set up examination room.
- Worked closely with patients before, during and after dental procedures.
- Sharpened and sterilized dental instruments.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
- Maintained clear, organized dental records and reports.
- Designed dental report card that explained patients' dental health status and treatment plans.
- Completed patient paperwork and scanned into Eaglesoft system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Confirmed patient insurance benefits and checked claim statuses.
- Prepared OZONE gas treatment for patients and OZONE surgical injections for doctor.
Patient Care Coordinator
Village Family Dental
10.2015 - 05.2018
- Maintained accurate records of patient care, condition, progress and concerns.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Coded inpatient charts.
- Recorded and filed patient data and medical records.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Wrote clear and detailed clinical phone messages for physicians.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Arranged and assisted with hospital admissions.
- Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
- Completed patient paperwork and scanned into Denticon system.
Customer Service Representative
At&t
10.2014 - 10.2015
- Earned “Top Seller” for two consecutive quarters in 2016.
- Provided elevated customer experience to generate loyal clientèle.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Managed high call volume with tact and professionalism.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Defused volatile customer situations calmly and courteously.
Teller Supervisor
Fort Sill National Bank
08.2012 - 10.2014
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Counted cash drawers and made bank deposits.
- Exceeded quarterly sales goals.
- Processed quarterly vault and ATM audits with zero error rate.
Skills
- Patient relations
- Bilingual (Spanish )
- Active listening skills
- Problem solving
- Meticulous attention to detail
- Relationship building
- Medical Personnel Recruitment
- Managing Medical and Dental Practices
- Workflow Planning
- Employee Operations
- Performance Metric
- Ordering Supplies
- Payroll
- Revenue Cycle Management
- HIPAA Compliance
- Scheduling Coordination
- Data Analysis
- Budget Oversight
- Employee Performance Reviews
- Multi-tasking
- HEDIS measures
- VBI Model
Timeline
Practice Administrator II
Village Medical
02.2022 - Current
Assistant Manager
Florida Family Primary Care Center
03.2020 - 02.2022
Patient Care Coordinator/Office Manager
Behm Natural Dentistry
05.2018 - 03.2020
Patient Care Coordinator
Village Family Dental
10.2015 - 05.2018
Customer Service Representative
At&t
10.2014 - 10.2015
Teller Supervisor
Fort Sill National Bank
08.2012 - 10.2014
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