Summary
Overview
Work History
Timeline
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Noemi Almanzar Pena

Kissimmee,FL

Summary

Experienced Entertainment Operations Leader with 10 years of Guest service expertise. Committed to continuous learning and development in order to drive departmental growth. Proven ability to train and lead teams with a focus on Theme Park Entertainment.

Overview

11
11
years of professional experience

Work History

Animated Lead, Entertainment Operations

Universal Orlando
02.2024 - Current
  • Partnered with Management team to establish a wardrobe guideline. Additionally, executed the design and placement of signage for break areas.
  • Facilitated strategic placement of team members to balance short-staffed and overstaffed positions.
  • Ensured proper opening of venue by performing thorough zone checks and turning on all devices in my area and Prioritized team success by verifying availability of essential necessities such as towels, coffee, utensils, and water.
  • Provided regular feedback and guidance to my team, ensuring optimal performance.

Animated Trainer Escort, Entertainment Operations

Universal Orlando
03.2018 - Current
  • Trained multiple escorts including Status Leads and Stage Managers for the USF Animated Venue.
  • Ensured effective communication with trainees by reinforcing information and encouraging questions.
  • Provided practical on-the-job training to trainees through shadowing and hands-on practice.
  • Consistently supported and mentored trainees in making informed decisions that align with ethical standards.

Animated Character, Entertainment Operations

Universal Orlando
08.2016 - Current
  • Engaged with guests to create an outstanding experience and capture lasting photo memories.
  • Implemented interactive strategies to ensure active participation and enjoyment among kids and adults alike.
  • Performing at private Events' and dancing with the guest making their birthdays an unforgettable memory.
  • Took part in both the pride parade and Chinese parade, riding on floats.
  • Contributed to improving team performance by leading energizing warm-ups for performers.

Animated Escort, Entertainment Operations

Universal Orlando
06.2013 - Current
  • Ensured the prompt identification of guest needs and maintained character safety standards.
  • Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered timely updates to guests regarding remaining time, instructed them on where to place their belongings, while reminding them to have their cameras and books ready.
  • Prioritized character well-being and utilized strong verbal skills to enhance guest experience.

Assistant Store Manager

Sunglass World of NW Florida
04.2022 - 05.2023
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Implemented strategic tactics to maximize visibility and engagement on TikTok for all store locations.
  • Trained and equipped new staff with necessary knowledge.
  • Oversaw bank deposits and coordinated cleaning schedules with assigned teams.

Timeline

Animated Lead, Entertainment Operations

Universal Orlando
02.2024 - Current

Assistant Store Manager

Sunglass World of NW Florida
04.2022 - 05.2023

Animated Trainer Escort, Entertainment Operations

Universal Orlando
03.2018 - Current

Animated Character, Entertainment Operations

Universal Orlando
08.2016 - Current

Animated Escort, Entertainment Operations

Universal Orlando
06.2013 - Current

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Noemi Almanzar Pena