Noemi Alvarez
Splendora,Tx
Summary
Professional in hospitality with strong background in training and development. Known for fostering team collaboration and driving results. Skilled in customer service excellence, effective communication, and adaptability. Reliable and flexible with changing needs, ensuring smooth operations and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess/Trainer
Olive Garden
11.2020 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
Education
High School Diploma -
Texas Virtual Academy Hallsville
Lewisville, TX12-2019
Skills
- Reservation management
- Seating coordination
- Customer service
- Time management
- Guest engagement
- Problem-solving
- Multitasking
- Reliability
- Team leadership
- Employee training
- Organizational skills
- Effective communication
- Teamwork and collaboration
Timeline
Hostess/Trainer
Olive Garden
11.2020 - Current
High School Diploma -
Texas Virtual Academy Hallsville
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