Noemi Archuleta
Modesto ,CA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Zeiter Eye Medical Group
03.2019 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Insurance Customer Service Representative
All Drivers Insurance
11.2014 - 04.2017
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Simplified insurance application process for customers, leading to more user-friendly experience.
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
Education
GED -
Sierra High School/Manteca Adult School
1208.2009
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Sensitive information handling
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Zeiter Eye Medical Group
03.2019 - 08.2020
Insurance Customer Service Representative
All Drivers Insurance
11.2014 - 04.2017
GED -
Sierra High School/Manteca Adult School
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