Noemi Castillo
Pleasanton,Texas
Summary
Accomplished [Job Title] handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Talented [Job Title] goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
16
16
years of professional experience
Work History
Management Assistant
HEB Grocery Store
10.2005 - 11.2021
- Oversaw training and onboarding process for all newly hired employees.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Drove sales and customer service while assisting guests with [Type] services.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Maintained inventory stock for [Type of Item] and [Type of Item], placing orders when necessary.
- Diffused tense situations and conflicts by employing [Type of Skill] and [Type of Skill].
- Recorded time allocated to projects and updated master tracking documents.
- Analyzed data for [Job Title] using statistical methods and [Type of Skill].
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained clean reception area to promote positive, professional environment for clients.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Answered and quickly redirected large volume of calls on central system.
- Answered, responded to and transferred over [Number] daily phone calls on multi-line phone system.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Used [Software] to prepare various correspondence, reports and other written material.
- Created and implemented standard operating procedures for records handling.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Managed [Number] calendars to strategically coordinate meetings, appointments and events.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
- Found new sources for office supplies and closely monitored inventory use to cut costs by $[Amount].
- Improved customer service rating by [Number]% by training [Number] new employees on proper phone handling techniques.
- Surpassed team goals by partnering with [Job title] and [Job title] to implement best practices and protocols.
- Implemented new data management system, expediting data retrieval by [Number]%.
- Implemented new [Type] software to take meeting minutes and messages, transcribe notes from [Job title] and digitize over [Number] [Type] records.
Education
High School Diploma -
Poth High School
Poth, TX05.1995
Skills
I am great with customer service I love to make people happy and enjoy their laughter I love to make customers satisfied of what we have Customer service is my main skill due to me being able to deal with alot being a multitasker
- Document and File Management
- Strong Organizational Skills
- Research and Analytical Skills
- Database and Client Management Systems
- Multitasking and Time Management
- Office Equipment Operation
- Multi-Line Telephone Systems
- Appointment Coordination
- Ease with Computers and Technology
- Confidentiality and Data Protection
- Resource Coordination and Allocation
- Supply Inventory Control
- Computers and Technology
- Maintenance and Supply Requests
- Business Correspondence
- Flooring Care
- Employee Timesheet Processing
- Corrective Actions
- Loss Prevention Goals Monitoring
- PowerPoint Presentations
- Meeting Support
- Visitor Relations
- Conflict Alleviation
- Ground Transportation
- OSHA Requirements
- Office Supplies and Inventory
spanish
Bueno yo hablo in espanol yi escribe en espanol tambien. DE des chiquito mi apa mi enseno hablar yi escriber tambien.Tambien los numeros ti puede decir in espanol tambien.
Languages
Spanish
Limited Working
Timeline
Management Assistant
HEB Grocery Store
10.2005 - 11.2021
High School Diploma -
Poth High School