Noemi Cortez Martinez
Las Vegas
Summary
Dynamic customer service professional with a proven track record, excelling in problem resolution and relationship building. Bilingual support enhanced service accessibility, while process improvements reduced response times significantly. Skilled in data entry and active listening, I am committed to delivering exceptional customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
One Coast Moving
08.2022 - 09.2025
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Handled incoming calls and emails, maintaining a professional demeanor at all times.
- Processed orders and returns efficiently, streamlining workflow for improved service.
Bilingual Customer Service Representative
US Safe Moving
10.2021 - 08.2022
- Provided bilingual support to diverse customer inquiries, enhancing service accessibility and satisfaction.
- Assisted in training new team members on customer service protocols and system navigation.
- Resolved product-related issues by analyzing customer feedback, ensuring timely and effective solutions.
- Implemented process improvements that streamlined service delivery and reduced response times.
- Maintained accurate records of customer interactions, contributing to data-driven decision-making for service enhancements.
Scheduling Manager
ATM Commercial Cleaning
07.2013 - 11.2020
- Coordinated scheduling activities to optimize resource allocation and improve operational efficiency.
- Developed and implemented procedures for effective management of staff schedules, minimizing conflicts.
- Analyzed scheduling data to identify trends and enhance accuracy in workforce planning.
- Collaborated with department heads to align staffing needs with project timelines and deliverables.
- Led initiatives to refine scheduling practices, resulting in improved employee satisfaction and reduced turnover rates.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
Education
High School Diploma -
Valley High School
Las Vegas, NV01-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
One Coast Moving
08.2022 - 09.2025
Bilingual Customer Service Representative
US Safe Moving
10.2021 - 08.2022
Scheduling Manager
ATM Commercial Cleaning
07.2013 - 11.2020
High School Diploma -
Valley High School
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