Noemi Cruz
Cutler Bay,Florida
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE/Sales Agent Representative
Assurance IQ
06.2022 - Current
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
AEROTEK/URGENTLY
11.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Assistant Manager
Five Below
11.2018 - 11.2020
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Controlled store inventory and reviewed cash handling and operations reports.
Education
Associate of Science -
South University
Savannah, GA07.2017
Skills
- Marketing Promotions
- Account Management
- Business Development
- Upselling
- Time Management
- Shipping Coordination
- Team Leadership
- Client Escalations
- 10 years Customer Service
- Goal Oriented
Timeline
CUSTOMER SERVICE/Sales Agent Representative
Assurance IQ
06.2022 - Current
Customer Service Representative
AEROTEK/URGENTLY
11.2020 - 06.2022
Retail Assistant Manager
Five Below
11.2018 - 11.2020
Associate of Science -
South University
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