Noemi Deleon
Temple,TX
Summary
I am a highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member.
Overview
18
18
years of professional experience
Work History
Owner
Flo's cleaning service
Sun City , CA
2013.03 - 2024.04
- Maintained relationships with existing clients by providing superior customer service.
- Conducted performance reviews for employees on a regular basis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided direction and guidance to employees.
- Created marketing campaigns to attract new customers.
- Managed daily operations of business, including hiring and training staff.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Housekeeper
Embassy Suites
Temecula , CA
2007.06 - 2009.11
- Provided information about hotel services upon request from guests.
- Responded to requests from guests regarding housekeeping needs.
- Changed bed linens and towels, tidied up rooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
- Scrubbed kitchen appliances, countertops and fixtures.
- Observed proper use of chemicals when cleaning various surfaces.
- Sanitized all areas of the hotel lobby and public restrooms.
- Ensured that all health standards were met during cleaning operations.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Communicated with customers about requests for additional supplies or cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Clerk
H&M self storage
Menifee , CA
2006.07 - 2007.04
- Processed customer payments accurately and efficiently.
- Processed customer orders promptly and accurately.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Attended to alarms in units and cleared upon checking.
- Provided excellent customer service to ensure satisfaction.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to process cash, check, and credit card transactions.
- Completed and mailed contracts, invoices or checks.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Troubleshot office equipment, computer hardware and software issues.
- Maintained the cleanliness of the facility inside and out.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA2001-06
Skills
- Business Management
- Staff hiring
- Project Management
- Customer Relations
- Negotiation
- Marketing
- Customer Service Management
- Employee Motivation
- Team Leadership
- Inventory Management
- Client Service
- Employee Development
- Sales management
- Team Oversight
Languages
Spanish
Professional
References
References available upon request.
Timeline
Owner
Flo's cleaning service
2013.03 - 2024.04
Housekeeper
Embassy Suites
2007.06 - 2009.11
Clerk
H&M self storage
2006.07 - 2007.04
High School Diploma -
Paloma Valley High School
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