NOEMI DIAZ RUANO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Member Services Representative Advisor
Monterra Credit Union
02.2024 - 03.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Bank teller
Wells Fargo
05.2021 - 02.2024
- Provided account services to customers by receiving deposits and loan payments, issuing cashing checks, withdrawals, and recording night and mail deposits
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Sells cashier's checks, traveler's check's, money orders and personal checks
- Answers questions in person or on telephone and refers customers to other bank services as necessary
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Security and administration
YouTube
01.2020 - 05.2021
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Control traffic by directing drivers
- Complete reports by recording observations, information, occurrences, and surveillance activities
- Contribute to security team effort by accomplishing related results as needed.
- Played an integral role in long-term strategic planning efforts, using financial modeling techniques to project future performance accurately.
- Streamlined administrative processes by implementing new software solutions, improving overall productivity.
- Boosted internal controls by conducting risk assessments and implementing appropriate mitigation strategies.
Bank Teller
Chase bank
04.2017 - 05.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Barista/Cashier
Starbucks
02.2011 - 04.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
Galileo High School
San Francisco, CA06.2009
Skills
- Customer service
- Attention to detail
- General math skills
- Verbal communication
- Written and Verbal Communication
- Following Complex Instructions
- Knowledge of Security Operations and Procedure
- Manage Multiple Tasks
- Knowledge of Basic Security and Fire Inspection Procedures
- Self-Defense
- Safety Management
- Professionalism
- Reporting Skills
- Patrolling
- Account Servicing
- Client Service
- Telephone reception
- Client Services
- Client Relationship Building
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual
Timeline
Member Services Representative Advisor
Monterra Credit Union
02.2024 - 03.2024
Bank teller
Wells Fargo
05.2021 - 02.2024
Security and administration
YouTube
01.2020 - 05.2021
Bank Teller
Chase bank
04.2017 - 05.2019
Barista/Cashier
Starbucks
02.2011 - 04.2017
High School Diploma -
Galileo High School
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