Noemi Gilley
Trenton
Summary
Results-driven manager with a strong work ethic and a proven track record of consistently surpassing targets. Known for reliability and ability to tackle challenging tasks head-on, dedicated team member committed to achieving business success. Focus on completing work efficiently and effectively, strive to deliver exceptional results that contribute to overall growth and success of organization.
Overview
14
14
years of professional experience
Work History
Store Manager
Farmers Home Furniture Store
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
FRONT END MANAGER
Food City - KVAT FOOD INC.
02.2016 - Current
- Supervise and coordinate retail sales workers ; also handling customer requests, training employees, implementing front end policies, assessing staff performance, and cash management
- Monitoring the activities of the lead cashier and other cashiers working under me, ensuring the accuracy of the cash exchange taking place at the front
- Evaluated customer issues and complaints and developed amicable solutions
- Balanced daily deposits and safe counts as required and prepared bank deposits
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items
- Managed store independently in absence of store manager or assistant manager
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills
CERTIFIED HOME HEALTH AIDE
Community Care
10.2013 - 04.2016
- Assisted with client personal care needs such as bathing and dressing
- Transported clients to doctor's office, grocery store, and other essential errands
- Managed household chores through routine house cleaning, meal preparation, and laundry
- Administered medications or aided client with self-administration
- Reviewed and followed specific care plans for clients and reported completed tasks
- Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements
- Observed and reported any changes in client conditions
FRONT END SUPERVISOR
IGA SUPERMARKET
04.2011 - 07.2013
- Assisted cashiers in providing credits or refunds to customers
- Prepared weekly schedules for cashiers, maintaining adequate coverage at peak shopping times
- Controlled shrinkage by observing cashier operations and customer behaviors
- Verified cashier compliance with directives such as checking for identification to sell alcohol and tobacco products
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience
Education
CERTIFICATE - NATIONAL CERTIFIED PHLEBOTOMY TECHNICIAN
Northshore Career Training Institute, INC
Bohemia, NYHIGH SCHOOL DIPLOMA - GENERAL
Christopher Columbus
Bronx, NYCertificate Of Technical Studies - Home Health Aide
Able Healthcare Service
Islandia, NY10.2011
Certificate - Personal Care Aide
Able Healthcare Service
Islandia, NY10.2011
Skills
- Customer service
- Staff supervision
- Employee supervision
- Operations management
- Microsoft Office
- Administrative management
- Train employees
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Farmers Home Furniture Store
06.2022 - Current
FRONT END MANAGER
Food City - KVAT FOOD INC.
02.2016 - Current
CERTIFIED HOME HEALTH AIDE
Community Care
10.2013 - 04.2016
FRONT END SUPERVISOR
IGA SUPERMARKET
04.2011 - 07.2013
HIGH SCHOOL DIPLOMA - GENERAL
Christopher Columbus
CERTIFICATE - NATIONAL CERTIFIED PHLEBOTOMY TECHNICIAN
Northshore Career Training Institute, INC
Certificate Of Technical Studies - Home Health Aide
Able Healthcare Service
Certificate - Personal Care Aide
Able Healthcare Service
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