Noemi Hawkins
Conway,Arkansas
Summary
Experienced Quality Assurance professional known for strong collaborations and thriving in team environments. Adept at resolving issues efficiently and enhancing overall client satisfaction. Skilled in open communication, reliability and ensuring high standards are consistently met.
Overview
1
1
Language
12
12
years of professional experience
Work History
Manufacturing Quality Technician
SCA Pharmaceuticals
04.2023 - Current
- Utilized statistical process control tools to monitor production processes and maintain quality standards.
- Identified non-conformities and implemented corrective actions to improve product reliability and safety.
- Collaborated with cross-functional teams to enhance operational efficiency and streamline quality assurance procedures.
- Developed and maintained documentation for quality assurance processes, ensuring regulatory compliance and traceability.
- Acted as a liaison between engineering and production departments, facilitating clear communication and collaboration.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
Life Insurance Agent
Globelifeinsurance
11.2022 - 04.2023
- Developed tailored life insurance solutions based on client needs and financial goals.
- Educated clients on various insurance products, enhancing their understanding of coverage options.
- Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
- Held responsible to carry own busy work schedule and disciplined to be self motivated
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Promoted products and services using upselling and other sales strategies.
- Became the team's only Spanish speaking interpreter/agent, therefore adding value and increasing clientele
Food Safety and Quality Assurance Technician
Tyson Foods
10.2020 - 11.2022
- Conducted thorough inspections to ensure compliance with quality standards and specifications.
- Collaborated with production teams to resolve quality issues and implement corrective actions.
- Trained new staff on quality assurance protocols and best practices for product inspection.
- Analyzed test results to identify trends and recommend process improvements for efficiency.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to USDA specifications.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
- Increased overall product reliability through diligent monitoring of equipment calibration and maintenance schedules.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Cake Decorator
The Cake Place/Kneading Hands Bakery
12.2014 - 10.2020
- Resolved customer inquiries regarding cake designs and customization options effectively and professionally.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Education
High School Diploma -
Dardanelle High School
Dardanelle, AR05-2010
No Degree - Dietary Management
University of Arkansas Community College At Morrilton
Morrilton, ARSkills
- Quality management systems
- Inspections and reviews
- Compliance verification
- Documentation skills
- Raw materials testing
- Material safety management
- Workplace safety
- Time management and multitasking
- Problem-solving abilities
- Teamwork and collaboration
- Attention to detail
- Adaptable to change
Languages
Spanish
Native or Bilingual
Timeline
Manufacturing Quality Technician
SCA Pharmaceuticals
04.2023 - Current
Life Insurance Agent
Globelifeinsurance
11.2022 - 04.2023
Food Safety and Quality Assurance Technician
Tyson Foods
10.2020 - 11.2022
Cake Decorator
The Cake Place/Kneading Hands Bakery
12.2014 - 10.2020
No Degree - Dietary Management
University of Arkansas Community College At Morrilton
High School Diploma -
Dardanelle High School