Noemi Hernandez
Las Vegas,Nevada
Summary
Dedicated administrative professional with over 12 years of experience in hospitality and operational management, including 3+ years in a supervisory role overseeing mini bar, room service, and VIP guest operations. Proven track record of managing high-volume workflows, conducting audits, resolving discrepancies, and maintaining accurate inventory and financial documentation. Skilled in cross-functional communication, claims and charge reviews, guest resolution, and employee supervision. Adept at office administration and trained in high-security environments. Bilingual and committed to upholding integrity, confidentiality, and efficiency in all administrative processes. I thrive in fast-paced environments, demonstrating exceptional multitasking abilities while maintaining meticulous attention to detail. With a passion for continuous learning and professional development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mini Bar and In-Room Dining Supervisor
MGM Grand
02.2022 - Current
- Comply with all company policies, union policies, procedures and guidelines.
- Oversee all aspects of the daily operation of Room Service/Mini Bar operations, Aviations, VIP Lounge, Hospitality Catering, Amenities, David Copperfield.
- Lead FOH meetings and daily briefings on operations,service standards and guest interactions
- Knowledge of Microsoft Word, Microsoft Excel, POS system, Stratton Warren, Oracle, Outlook, Dimensions, VIPR, Virtual Roster, Workday and Amadeus, MoS10, Bartech.
- Communicate efficiently with patrons and ensure stellar customer service.
- Completed multiple tasks at once also essential all while working in a faced paced environment.
- Manage shift schedules, staff communication and daily inventory using Oracle and POS systems.
- Demonstrate genuine Hospitality while greeting and establishing rapport with guests.
- Collaborate with HR,Engineering, Security and dispatch on safety incidents and employee concerns
- Address any guest inquiries or issues related to the mini bar. Worked closely with Front desk, Housekeeping and Technical Services. Conduct daily audits and corresponding charges to identify any discrepancies and billing procedures. Record keeping and Inventory management.
- Skilled in training and mentoring staff to uphold high service standards and promote a culture of excellence
Mini Bar Attendant
MGM Grand
10.2021 - 02.2022
- Ensured FIFO (First In, First Out) inventory management by stocking and replacing missing items, inspecting, and rotating products
- Cleaned mini bars in compliance with departmental procedures and policies
- Facilitated efficient communication with management and ensured timely follow-up on all assigned tasks
- Delivered outstanding customer service, prioritizing guest satisfaction
- Completed alcohol training certification and food handler training certification
- Thrived in a fast-paced environment while providing courteous and professional service
- Demonstrated a strong work ethic and commitment to teamwork
- Maintained accurate inventory records for guest charges and ensured cleanliness of all mini bars, including those in VIP areas
- Adhered to all safety and loss prevention procedures
Houseperson
MGM Grand
03.2016 - 10.2021
- Provide excellent customer service, Attend to guest requests and deliver requested items in a timely manner
- Assist Guest room attendant, to Empty trash and linen from carts
- Assist supervisors/executives and all other housekeeping departments to perform all other job-related duties as requested
- Ensuring assigned areas are kept clean and organized
- Maintain inventory levels, stock supply and amenities to assigned lockers
- Follow quick flood response procedures, Hotsos and safety procedures, general clean, pull room procedures
Guest Room Attendant
MGM Grand
05.2013 - 03.2016
- Ability to quickly and efficiently perform cleaning duties
- Precision and attention to detail
- Greeting guests and responding to queries
- Reporting any technical issues and maintenance needs
- Work safely with chemicals and equipment to assist with the cleaning process while maintaining safe practices of work
- Complete any projects or requests developed by the management team
- Create guest satisfaction and exceed expectations by providing the service brand behavior and genuine hospitality
- Provides courteous, professional service and maintains a good working relationship with colleagues and with all departments
- Provide excellent customer service, attend to guest requests and deliver requested items in a timely manner
- Knowledge in using HOTSOS devices
Education
High School Equivalency Diploma -
College of Southern Nevada
Las Vegas, NVSkills
- Customer Service Excellence
- Administrative and Clerical Support
- Time Management
- Claim Review and Charge Reconciliation
- Organizational skills
- Staff Supervision and Scheduling
- Inventory Control and Documentation
- Cross-Departmental Communication
- Verbal and written communication
- Record-keeping
- Guest Relations
- Multitasking Abilities
- Adaptability and flexibility
- Interpersonal skills
Certification
- ServSafe Certified
- Tam Card
- Food handler Safety Card
Timeline
Mini Bar and In-Room Dining Supervisor
MGM Grand
02.2022 - Current
Mini Bar Attendant
MGM Grand
10.2021 - 02.2022
Houseperson
MGM Grand
03.2016 - 10.2021
Guest Room Attendant
MGM Grand
05.2013 - 03.2016
High School Equivalency Diploma -
College of Southern Nevada
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