Noemi Herrera
Amity
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Harlow Hotel Café & Bar
Portland
09.2022 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Oversaw product development initiatives from concept through completion stages.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Bartender
Taphouse
Amity
11.2021 - 08.2022
- Tracked customer orders and communicated with kitchen staff promptly.
- Performed opening and closing duties, including restocking supplies.
- Delivered exceptional customer service by greeting guests warmly.
- Ensured compliance with state alcohol serving regulations.
- Managed cash drawer accurately at end of each shift.
- Prepared beverages according to recipe standards for consistency.
- Maintained cleanliness of bar area, glassware, and equipment.
- Monitored guests' alcohol consumption to prevent over-intoxication.
Team Member
Taco Bell Restaurant
Salem
04.2021 - 09.2021
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to achieve daily goals.
- Participated in team meetings to discuss strategies for improvement.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Monitored expiration dates on food items for freshness assurance.
- Answered phone calls regarding inquiries about products or services.
- Greeted customers upon entering the store with friendly demeanor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Worked hard to learn required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Eligibility Specialist
Cover Oregon
Salem
10.2013 - 03.2015
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Analyzed financial information provided by applicants to verify income levels.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Coordinated with other departments to promote prompt processing of client applications.
- Explained reasons behind application denials and recommended further action.
- Reviewed applications to verify client information and resolve discrepancies.
- Entered client information and files into databases for further review and tracking.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
Education
Cosmetology License -
College of Hair Design Careers
Salem, OR02-2022
High School Diploma -
North Salem High School
Salem, OR06-2004
Skills
- Staff recruitment
- Customer relationship management
- Staff training and development
- Problem solving
- Conflict resolution
- Critical thinking
- Budget development
- Compensation analysis
- Troubleshooting expertise
- Operations management
- Cross-functional team leadership
- Administrative skills
- Leadership
- Strategic planning
- Data analysis
- Financial administration
- Time optimization
Certification
- OLCC
- Oregon food handlers card
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Harlow Hotel Café & Bar
09.2022 - Current
Bartender
Taphouse
11.2021 - 08.2022
Team Member
Taco Bell Restaurant
04.2021 - 09.2021
Eligibility Specialist
Cover Oregon
10.2013 - 03.2015
Cosmetology License -
College of Hair Design Careers
High School Diploma -
North Salem High School
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