Summary
Overview
Work History
Education
Authorizedtowork
Personal Information
Languages
Timeline
Generic

Noemi Jurado

San Diego,CA

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

4
4
years of professional experience

Work History

Claims Customer Service Representative 2

SBMA
04.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Assisted in training new hires on claims procedures and best practices, fostering a collaborative learning environment that facilitated rapid skill development.
  • Promoted a positive work environment by actively participating in team meetings, sharing best practices, and offering constructive feedback to peers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Insurance benefit specialist

WTW
10.2021 - 04.2022
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Implemented proactive outreach campaigns to educate employees on upcoming open enrollment periods and important deadlines.
  • Developed clear communication plans outlining key dates and milestones during open enrollment, ensuring employees remained informed and engaged throughout the process.
  • Processed enrollments accurately and efficiently, minimizing errors that could lead to employee dissatisfaction or financial loss for the company.

Dental Assistant

Edward Robinovich DDS
12.2020 - 10.2021


  • Assisted office administrators in establishing efficient workflow processes related to dental billing and insurance claims management.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Education

Dental Assistant certificate -

UEI College
09.2018

Authorizedtowork

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Languages

Spanish
Native or Bilingual

Timeline

Claims Customer Service Representative 2

SBMA
04.2022 - Current

Insurance benefit specialist

WTW
10.2021 - 04.2022

Dental Assistant

Edward Robinovich DDS
12.2020 - 10.2021

Dental Assistant certificate -

UEI College

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Noemi Jurado