Noemi Figueroa

EVS Team Lead

Crothall Healthcare Environmental Services

11.2021 - Current

Trained and mentored all new personnel to maximize quality of service and performance.
Communicated repair needs to maintenance staff.
Managed team productivity and workflow to exceed quality standards.
Worked with front desk to respond promptly to all guest requests.
Completed schedules, shift reports, and other business documentation.
Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Evaluated employee performance and developed improvement plans.
Coordinated daily work schedules for housekeepers to maximize efficiency while minimizing overtime expenses.
Implemented eco-friendly cleaning practices that reduced environmental impact without compromising quality or guest satisfaction.
Maintained a safe working environment by enforcing safety guidelines and conducting regular inspections for potential hazards.
Managed linen inventory effectively; ensuring sufficient stock levels were maintained at all times while minimizing wastage.
Promoted a positive work culture by fostering collaboration among team members through regular meetings and open communication channels.
Reduced staff turnover through effective communication, training, and team-building initiatives.
Participated in quality assurance audits, addressing identified issues proactively to maintain high standards of cleanliness and service throughout the property.
Conducted inventory audits of linens, cleaning supplies, and equipment to minimize waste and control costs.
Led cross-functional efforts between maintenance department and housekeeping unit for quick resolution of facility-related issues.
Increased staff productivity by providing ongoing feedback, coaching, and performance evaluations.
Changed bed linens and collected soiled linens for cleaning.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Rotated linens in storerooms and replenished when supplies ran low.
Led training in sanitation and cleaning practices.
Stored chemicals in compliance with [Name] regulations.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Responded immediately to calls from personnel to clean up spills and wet floors.
Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
Contributed to effective communication among team members by participating in regular meetings and training sessions.
Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
Assisted nursing staff with patient care tasks, improving overall efficiency and quality of care.
Maintained inventory levels for cleaning supplies, anticipating needs and preventing shortages that could impact service delivery.
Increased safety awareness within the department by conducting regular equipment inspections and reporting any issues promptly.
Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
Handled emergency situations calmly under pressure while directing staff response efforts effectively.
Established strong relationships with vendors to negotiate favorable pricing on supplies while maintaining consistent quality levels.
Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
Conducted regular room inspections to verify compliance with housekeeping standards.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Addressed customer feedback and complaints to maximize satisfaction.
Developed and implemented staff recognition programs to motivate and reward employees.

Summary

Overview

Work History

EVS Team Lead

Education

High School Diploma -

Skills

Accomplishments

Languages

Timeline

EVS Team Lead

High School Diploma -

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