Noemi Lora
Bayonne,NJ
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Ideal Window
Bayonne, NJ
07.2019 - 11.2020
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
Operation Agent
Aerodom, Siglo XXI
Santo Domingo, Santo Domingo, Dominican Republic
05.2009 - 08.2014
- Acted as emergency management leader to address medical emergencies and flight operation obstacles.
- Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
- Monitored aircraft with radar, computer equipment or visual references.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Prepared detailed reports on operational performance metrics for management review.
- Documented changes made in response to customer requests or feedback.
- Reviewed financial statements related to operations activities regularly.
- Resolved conflicts between customers and operations staff in a timely manner.
- Responded promptly to customer inquiries via phone, email, or chat platforms.
- Provided support to customers in resolving operational issues.
Education
Certified Billing and Coding Specialist - Health Care Management
Hudson College Community College
Jersey City, NJ07-2024
Skills
- Invoice Processing
- Appointment Scheduling
- Presentation Design
- Digital Archiving
- Information Security
- Research
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Ideal Window
07.2019 - 11.2020
Operation Agent
Aerodom, Siglo XXI
05.2009 - 08.2014
Certified Billing and Coding Specialist - Health Care Management
Hudson College Community College
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