Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Hi, I’m

Noemi Marchesano

Springfield,USA
Noemi Marchesano

Summary

Results-driven professional with extensive experience in credit risk assessment, collections strategy, and account management across diverse industries. Equipped with strong problem-solving abilities, excellent communication skills, and willingness to learn. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Poised to contribute to team success and achieve positive results.

Overview

18
years of professional experience
1
Certification

Work History

Global Hawk Resources

Collection Specialist
02.2020 - 12.2024

Job overview

Company Overview: 3rd Party Commercial Collections

  • Managed international debt collection accounts requiring fluency in Spanish, working non-standard hours to accommodate global time zones.

Global Hawk Resources

Contract Consultant
03.2015 - 08.2018

Job overview

  • Researched and identified required permits and licenses for 3rd party debt collection operations across multiple U.S. states.
  • Evaluated and compared debt collection software platforms; presented recommendations based on cost, functionality, and scalability.
  • Worked closely with senior staff to establish action codes and collection letters to be integrated into the new system.

Live Nation Ticketing

Revenue Accounting Manager
10.2008 - 07.2010

Job overview

Company Overview: Entertainment

  • Supervised the AR and Chargeback/fraud departments and ensured all monies derived from ticket sales are collected and accounted for.
  • Reconciled all sales/cash transactions for web sales, call center, and Blockbuster ticket sales.
  • Created and maintained official process and procedures manual.

O’Neill Clothing, Inc.

Credit Manager
06.2007 - 10.2008

Job overview

Company Overview: Surf wear & Apparel

  • Managed a 6-person department that serviced 3 separate sports apparel companies.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.

Education

University of Phoenix

from Business Accounting

University Overview

Pursued studies in Business Administration with a focus on Financial Management.

New York Institute of Technology
Old Westbury, New York

from Accounting

University Overview

  • Completed professional development in finance and accounting

Skills

  • Strong negotiation skills
  • Self-starter and team player
  • Bilingual - English & Spanish
  • Adaptable and flexible
  • Data entry proficiency
  • Debt recovery expertise
  • Assertiveness
  • Goal oriented
  • Empathy and tactfulness
  • Credit control
  • Patience and persistence
  • Proficiency in [software]
  • Client relations
  • Issue investigation
  • Performance improvements
  • [Type] software
  • Payroll processing
  • Call center experience
  • Account management
  • Payment acceptance
  • Persuasion techniques
  • Negotiation
  • Complex Problem-solving
  • Accounting systems
  • Business correspondence writing
  • Collections best practices
  • Ledger management
  • Cashflow report generation
  • Performance improvement techniques
  • Payment plan development
  • Microsoft office
  • Customer relationship management
  • Strong negotiation skills
  • Relationship building
  • Attention to detail
  • Pleasant telephone demeanor
  • Payment processing
  • Updating customer accounts
  • Clear communication
  • FDCPA compliance
  • Negotiation and resolution
  • Basic mathematics
  • Terms review and enforcement
  • Account monitoring
  • Fair debt collections practices
  • Cash application
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Debt settlement
  • Data entry skills
  • Creative problem solving
  • Decision-making
  • Payment scheduling
  • Documentation skills

Certification

  • National Association of Credit Management (NACM)
  • Certified Credit Executive (CCE)
  • Credit Business Fellow (CBF)
  • Credit Business Associate (CBA)


Affiliations

  • National Association of Credit Management (NACM)
  • CFDD San Diego Chapter – Former President, Vice President, and Treasurer

Timeline

Collection Specialist

Global Hawk Resources
02.2020 - 12.2024

Contract Consultant

Global Hawk Resources
03.2015 - 08.2018

Revenue Accounting Manager

Live Nation Ticketing
10.2008 - 07.2010

Credit Manager

O’Neill Clothing, Inc.
06.2007 - 10.2008

University of Phoenix

from Business Accounting

New York Institute of Technology

from Accounting