Noemi Medrano

Departments: Liability, Property, Subrogation, Billing and Coverage

• Improved team productivity with thorough documentation of claims information and effective cross-departmental collaboration.
• Posted payments to accounts and maintained records.
• Ensured accuracy of data entry for each case file, minimizing errors that could lead to delays or complications in the claim resolution process.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Generated, posted and attached information to claim files.
• Proven ability to learn quickly and adapt to new situations.
• Organized and detail-oriented with a strong work ethic.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Identified suspicious losses and contacted manager for investigative assistance.
• Researched claims and incident information to deliver solutions and resolve problems.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Maintained contact with claimants and attorneys to determine treatment status.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Generated, posted and attached information to claim files.
• Posted payments to accounts and maintained records.
• Checked documentation for accuracy and validity on updated systems.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Enhanced customer satisfaction through timely and accurate mail distribution within the organization.