Noemi Mendez
Haines City
Summary
Desire a position within an organization that is diverse and expanding Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
16
16
years of professional experience
Work History
Housekeeping Manager
Loews Hotels
06.2021 - 07.2022
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Manager
Home2Suites by Hilton
12.2020 - 05.2021
- New hotel opening; including all initial cleaning, set-up, organization,hiring of staff,training to standards.
- develop and implement business strategies for Housekeeping,Laundry,Public Areas, and maintenance.
- Continually inspect all guest rooms,public spaces, and back of house areas to uphold Hilton standards.
- Manage the selection,training, and development of all Housekeeping associate.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Loews Hotels
09.2018 - 03.2019
- Contributed to the daily operations of the planning, organizing, and evaluation of hotel and room sanitation, environmental functions and control measure within department
- Closely assisted Manager in administration of housekeeping services in a safe and efficient compliance with policies and procedures
- Ensured hotel standards and services contribute to the delivery of consistent guest service
- Supervised, trained, supported, and monitored performance of Room Attendants
- Trained team members in HotSOS
- Personally, demonstrated a commitment to guest service by responding promptly to guests’ needs
- Promoted a friendly and welcoming work environment
- Approached all encounters with guests and employees in a friendly, service-oriented manner.
Housekeeping Supervisor
Hilton Grand Vacations Tuscany
09.2018 - 01.2019
- Trained, scheduled, coached, and supported associates, ensuring they perform in accordance with established brand / hotel standards consistent with HHM core values
- Inventoried stock to ensure adequate supplies
- Conferred with staff to resolve performance concerns and removed obstacles that prevented the proper turn of rooms
- Practiced and implemented safe work practices, following MSDS and OSHA standards
- Performed additional duties as requested by management.
Housekeeping Inspector / Supervisor
Wyndham Bonnet Creek Resort
09.2016 - 09.2018
- Assigned all employee duties and inspected work for conformance to prescribed standards of cleanliness, including staffing agencies following a 200-point inspection list
- Coordinated work activities among departments to ensure efficiencies
- Conducted orientation training and in-service training to explain policies, work procedures, and to demonstrate proper use and maintenance of equipment
- Examined building to determine the need for repairs or replacement of furniture or equipment and made recommendations to management.
Housekeeping Supervisor
Staff Pro – Waldorf Astoria / Hilton Bonnet Creek
09.2015 - 03.2016
- Supervised and ensured all rooms in the Hotel were done accordingly to Hotel Standards
- Made sure all members of my team performed according to brand expectations
- Created and monitored work schedules and assignments, meeting productivity expectations
- Responsible for the training of all new personnel.
Housekeeping Supervisor
Village Parkway
12.2010 - 09.2015
- Oversaw and ensured all units are clean according to Resort and Health Department Standards
- Supervised a continuous and progressive general clean program for all guest units with team members under my leadership
- Ensured runners, houseman and laundry areas are functioning to standard and following company policies and procedures
- Supervised assignments of daily work schedules, coaching, counseling, and discipline of team members.
7 Step Area Manager Trainer
Master Corp, Inc. Exec. Housekeeper
12.2010 - 08.2015
- Supervised and ensured all areas were clean according to Resort and Health Department Standards
- Supervised a general cleaning plan with members under my leadership
- Made sure all areas and all members of my team performed according to company policies and procedures
- Responsible for daily schedule, assigned and monitored daily work
- In charge of inventory control, budget, payroll, and forecasting
- Trained managers and supervisors in the company’s 7-step standards
- Trained housekeeping departments on the company’s 7 step standards on National level and certified all leaders.
Housekeeping Supervisor
Reunion Resort & Club
01.2007 - 12.2010
- Oversee and ensure all areas of the Single-Family Homes were clean according to Resort and Health Department Standards
- Manage a continuous and progressive general clean program for all guest units and areas of the property with daily team member stand-ups, weekly workshops, and monthly trainings
- Ensure all Laundry Operations, in-house and outside contracts were performed according to the Resort standards
- Responsible for team member relation including but not limited to, screening, interviewing, and training
- Also responsible for their supervision, assignments of daily work schedules, coaching and council and discipline
- Performed financial duties for the department including but not limited to, forecasting, budgeting, payroll, scheduling and inventory control
- Responsible for all MSDS records and labeling, sharp containers, and other OSHA requirements within the department
- Ensured Resort procedures and policies are being met daily among the 40+ team members in the department.
Education
High School Diploma -
Secundaria DNA 223, Mexico
Skills
- Microsoft Word
- Excel
- Publisher
- Powerpoint
- HotSos (Dispatching)
- SMS Visual & Host (Reservations)
- Etime/TimeSaver
- Work Records (Time Keeping System)
References
References provided upon request.
Timeline
Housekeeping Manager
Loews Hotels
06.2021 - 07.2022
Housekeeping Manager
Home2Suites by Hilton
12.2020 - 05.2021
Housekeeping Supervisor
Loews Hotels
09.2018 - 03.2019
Housekeeping Supervisor
Hilton Grand Vacations Tuscany
09.2018 - 01.2019
Housekeeping Inspector / Supervisor
Wyndham Bonnet Creek Resort
09.2016 - 09.2018
Housekeeping Supervisor
Staff Pro – Waldorf Astoria / Hilton Bonnet Creek
09.2015 - 03.2016
Housekeeping Supervisor
Village Parkway
12.2010 - 09.2015
7 Step Area Manager Trainer
Master Corp, Inc. Exec. Housekeeper
12.2010 - 08.2015
Housekeeping Supervisor
Reunion Resort & Club
01.2007 - 12.2010
High School Diploma -
Secundaria DNA 223, Mexico
Similar Profiles
Ramesh KaduruRamesh Kaduru
Task Force Executive Chef at Loews Hotels /Hyatt Hotels/Country ClubsTask Force Executive Chef at Loews Hotels /Hyatt Hotels/Country Clubs
Pedro MassPedro Mass
Lifeguard at Loews HotelsLifeguard at Loews Hotels
Tiffany MunozTiffany Munoz
Front Desk Agent at Loews HotelsFront Desk Agent at Loews Hotels
Inae FrancaInae Franca
Server at Loews Hotels at Universal OrlandoServer at Loews Hotels at Universal Orlando
Johann rodriguesJohann rodrigues
Sales Associate at Journeys ShoesSales Associate at Journeys Shoes