Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noemi Morales

Pharr,Texas

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

6
6
years of professional experience

Work History

Guest Service Agent

Drury Inns and Suites
12.2022 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Front Desk Supervisor

Wyndam Garden Hotel
07.2020 - 12.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.

Sales Associate

Dollar General
01.2019 - 06.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Guest Service Representative

Executive Inn
06.2018 - 01.2020
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Education

High School Diploma -

Clear Falls High School
League City, TX
06.2019

Skills

  • Guest communication
  • Listening Skills
  • Writing and verbal communication
  • Cash Management
  • Customer Service
  • Teamwork and Collaboration
  • Time Management

Languages

Spanish
Professional Working

Timeline

Guest Service Agent

Drury Inns and Suites
12.2022 - Current

Front Desk Supervisor

Wyndam Garden Hotel
07.2020 - 12.2022

Sales Associate

Dollar General
01.2019 - 06.2020

Guest Service Representative

Executive Inn
06.2018 - 01.2020

High School Diploma -

Clear Falls High School

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Noemi Morales