Noemi Olmo-Mendez
Philadelphia,PA
Summary
To obtain a position that will allow me the opportunity to effectively utilize my skills and grow professionally.
Overview
12
12
years of professional experience
Work History
Patient Service Associate
Hospital Of The University Of Pennsylvania
02.2015 - 09.2021
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help patients understand hospital policies and procedures.
- Helped address patient complaints through timely corrective actions and appropriate referrals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Coordinated patients appointment for radiology imaging.
- Coordinated special appointments such as patient with pace makers, stimulators, sedations and stems.
- Provided patients with appointment instructions and prep for exams.
- Inputted orders from outside providers into Epic systems.
- Helped train new employees along with the radiology coordinator.
- Helped other employees with difficult scheduling appointments and provided assistance whenever help was needed.
Patient Service Representative/J Edwin Wood Clinic
Hospital Of The University Of Pennsylvania
08.2013 - 02.2015
- Assisted patients in filling out check-in paperwork.
- Took copayments and compiled daily financial records.
- Used Epic systems to schedule appointments.
- Compiled and reviewed medical charts.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address patient complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help patient understand hospital policies and procedures.
Substitute Teacher
Norris Square Community Alliance
03.2012 - 05.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments and student needs.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Helped students develop life-long learning skills and good study habits.
- Developed rules and set goals to maintain order in classroom.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Assisted teacher in the learning process of the the students.
- Overseen students behavior and surroundings in and out of the classroom.
- Completed evaluation of student at the end of day.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
Team Leader
Norris Square Community Alliance
07.2009 - 05.2012
- Mentored and guided children to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Implement and develop Project Based Learning to students.
- Assisted children to assigned homework and class work.
- Guided and mentored students.
- Provided guidance, instruction, direction and leadership to children.
Education
Medical Assisting/Office Management
Community College of Philadelphia
Philadelphia, PA05.2012
Skills
- Planning and Coordination
- Training and Development
- MS Office
- Organization Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Patient Service Associate
Hospital Of The University Of Pennsylvania
02.2015 - 09.2021
Patient Service Representative/J Edwin Wood Clinic
Hospital Of The University Of Pennsylvania
08.2013 - 02.2015
Substitute Teacher
Norris Square Community Alliance
03.2012 - 05.2013
Team Leader
Norris Square Community Alliance
07.2009 - 05.2012
Medical Assisting/Office Management
Community College of Philadelphia
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