Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Noemi Ortiz

Noemi Ortiz

Riverview,United States

Summary

SPECIFIC QUALIFICATIONS: Communicate effectively, both orally and in writing. Use office automation software to produce a wide range of documents, formats, etc. Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. Establish, update, and maintain records of various types. Prepare a variety of correspondence, reports, and other documents. Additional Information: PROFESSIONAL SUMMARY: A highly analytical, organized, and decisive individual with robust theoretical and practical knowledge of principles of business administration garnered through vigorous four-year program. Achieved superior results in subjects such as management/administration theory, global business, interpersonal communication and others, which demonstrated keen capability. An expert multitasker, consistently researched, drafted, and delivered high-quality, meticulous essays with thoughtful, relevant material and analyses. Utilize range of office automation to produce exceptional written work. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a human resources position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Barista

Starbucks
Riverview, FL
10.2013 - 05.2014
  • Applied honed communication skills to greet customers; answer questions on products, preparation methods, prices, and other matters; clarify special requests; and provide directions.
  • Relayed information to managers on which stock items required replenishment and in what quantities.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Teacher's Assistant

Cypress Creek Elementary School
Ruskin, FL
08.2006 - 04.2007
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Documented student progress and communicated with parents to keep informed.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Reviewed lesson material with students individually or in small groups.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supervised residential and day treatment children during class and on field trips.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.

Education

Master of Science - Management

University of South Florida, Tampa, FL
05.2022
  • GPA: 3.06
  • 33 GPA Hours Earned
  • 3 GPA Credits Hours: Organizational Behavior & Leadership (MAN 6930)
  • 3 GPA Credits Hours: Employment Laws (MAN 6930)
  • 3 GPA Credits Hours: People Analytics (MAN 6347)
  • 3 GPA Credits Hours: Principles of Collaboration (MAN 6165)
  • 3 GPA Credits Hours: Human Resource Management (MAN 6305)
  • 3 Credits Hours: Project Management ( ISM 6316)
  • 3 GPA Credits Hours: Organizational Change/Development (MAN 6289)
  • 3 GPA Credits Hours: Capstone Exp/Leading Organizational (MAN 6950)
  • 3 GPA Credits Hours: International Management (MAN 6601)
  • 3 GPA Credits Hour: Ethics, Law & Sustainability Business (GEB 6457)

Bachelor of Science in Business - Business Administration

University of Phoenix, Temple Terrace, FL
05.2017
  • GPA: 3.74
  • Earned: 120 credit hours
  • HONOR– Magna Cum Laude
  • Honoree of the International Honor Society in Business, Lambda Sigma Chapter, University of Phoenix.
  • 3 Sem Hrs: Business Communications and Critical Thinking (BCOM 275)
  • 3 Sem Hrs: Introduction to Computer Applications and Systems (BIS 221)
  • 3 Sem Hrs: Management Theory and Practice (MGT 230)
  • 3 Sem Hr: Principles of Accounting I (ACC 290)
  • 3 Sem Hrs: Principles of Accounting II (ACC 291)
  • 3 Sem Hrs: Business Research (RES 351)
  • 3 Sem Hrs: Organizational Behavior for Managers (MGT 312)
  • 3 Sem Hrs: Principles of Macroeconomics (ECO 372)
  • 3 Sem Hrs: Finance for Business (FIN 370)
  • 3 Sem Hrs: Marketing (MKT 421)
  • 3 Sem Hrs: Quantitative Analysis for Business (QNT 351)
  • 3 Sem Hrs: Integrated Business Topics (BUS 475)
  • 3 Sem Hrs, Project Management (CPMGT 300)
  • 3 Sem Hrs, Lean Enterprise (ISCOM 472)
  • 3 Sem Hrs, Accounting Information Systems I (ACC 340)
  • 3 Sem Hrs, Global Business Strategies (MGT 448)

Skills

  • Excellent Memory
  • POS System Operations
  • Ability to Adapt
  • Team Player
  • Ordering Procedures
  • Menu Memorization
  • Excellent Math Skills
  • Daily Cash Management
  • Adaptive and Creative
  • Conflict Mediation
  • Retail Management
  • Exceptional Customer Service
  • Beverage Preparation
  • Conversant in
  • Fluent in [Language]Spanish and English

Additional Information

  • Organizations/Affiliations: , University of Phoenix International Honor Society in Business Delta Mu Delta; Lambda Sigma Charter Member

Languages

Spanish
Native or Bilingual

Timeline

Barista - Starbucks
10.2013 - 05.2014
Teacher's Assistant - Cypress Creek Elementary School
08.2006 - 04.2007
University of South Florida - Master of Science, Management
University of Phoenix - Bachelor of Science in Business , Business Administration
Noemi Ortiz