Noemi Ortiz
Las Cruces ,NM
Summary
I have become a professional person with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Avis & Budget Car Rental
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Adult Caregiver
Abanza Personal Care
10.2021 - Current
- Adapted care approaches based on individual patient preferences.
- Enhanced patient well-being by providing compassionate and attentive care.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
Fast Food Cashier
Legend Burger
10.2023 - 04.2024
- Accurately handled cash register transactions while providing excellent customer services service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
Education
Gadsden High School
6301 NM-28 Anthony NM 88021Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Complaint Handling
- Customer satisfaction measurement
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Customer Service Representative
Avis & Budget Car Rental
04.2024 - Current
Fast Food Cashier
Legend Burger
10.2023 - 04.2024
Adult Caregiver
Abanza Personal Care
10.2021 - Current
Gadsden High School
Similar Profiles
Pau MuanPau Muan
Manager at Avis Budget Car RentalManager at Avis Budget Car Rental
Veronica DemingVeronica Deming
Assistant Manager at Avis Budget Car RentalAssistant Manager at Avis Budget Car Rental
Harsimran SinghHarsimran Singh
Assistant Manager at Avis Budget Car RentalAssistant Manager at Avis Budget Car Rental