Summary
Overview
Work History
Education
Skills
Additionalskillset
Referencesavailable
Additionalairlines
Languages
Timeline
Generic

NOEMI PEREZ

Matawan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience

Work History

Senior Purser/International

United Airlines
07.1997 - 05.2024
  • Streamlined communication between departments for smooth operation, resulting in improved overall service quality.
  • Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
  • Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
  • Contributed to revenue growth by identifying upselling opportunities within onboard amenities.
  • Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.
  • Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
  • Implemented time-saving procedures that increased team efficiency while maintaining high levels of service quality.
  • Maintained accurate records of passenger information while adhering to data privacy regulations.
  • Built and established relationships with clientele to improve future business opportunities.
  • Built complex financial models for decision-making and forecasting.
  • Created and implemented innovative financial strategies to increase profitability.
  • Evaluated overall flight experience through regular passenger feedback, making necessary adjustments for continuous improvement.

Purser

North American Airlines
01.1991 - 01.1997
  • Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.
  • Implemented effective inventory management systems, ensuring adequate supplies and minimizing waste.
  • Streamlined communication between departments for smooth operation, resulting in improved overall service quality.
  • Coordinated with event planners to facilitate successful onboard events, creating memorable experiences for guests.
  • Managed the distribution of daily schedules and announcements throughout the vessel for timely information dissemination.
  • Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
  • Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
  • Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
  • Built and established relationships with clientele to improve future business opportunities.
  • Implemented time-saving procedures that increased team efficiency while maintaining high levels of service quality.

Flight Attendant

Pan American Airways
01.1988 - 01.1991
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.

Education

High School Diploma -

John Adams High School
Ozone Park, NY
06.1988

Skills

  • Interpersonal abilities
  • Passenger Assistance
  • Complaint resolution
  • Conflict Management
  • Cultural Awareness
  • Multilingual Proficiency
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making

Additionalskillset


  • Additional courses: Safety and Security Awareness, and International Cultural differences.

Referencesavailable

Available Upon Request

Additionalairlines

North American


Languages

Spanish
Native or Bilingual

Timeline

Senior Purser/International

United Airlines
07.1997 - 05.2024

Purser

North American Airlines
01.1991 - 01.1997

Flight Attendant

Pan American Airways
01.1988 - 01.1991

High School Diploma -

John Adams High School

Similar Profiles

CREATE PROFILE
NOEMI PEREZ