NOEMI PEREZ
Matawan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Senior Purser/International
United Airlines
Newark Liberty International Airport
07.1997 - 05.2024
- Streamlined communication between departments for smooth operation, resulting in improved overall service quality.
- Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Contributed to revenue growth by identifying upselling opportunities within onboard amenities.
- Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Implemented time-saving procedures that increased team efficiency while maintaining high levels of service quality.
- Maintained accurate records of passenger information while adhering to data privacy regulations.
- Built and established relationships with clientele to improve future business opportunities.
- Built complex financial models for decision-making and forecasting.
- Created and implemented innovative financial strategies to increase profitability.
- Evaluated overall flight experience through regular passenger feedback, making necessary adjustments for continuous improvement.
Purser
North American Airlines
John F. Kennedy International Airport
01.1991 - 01.1997
- Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.
- Implemented effective inventory management systems, ensuring adequate supplies and minimizing waste.
- Streamlined communication between departments for smooth operation, resulting in improved overall service quality.
- Coordinated with event planners to facilitate successful onboard events, creating memorable experiences for guests.
- Managed the distribution of daily schedules and announcements throughout the vessel for timely information dissemination.
- Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Built and established relationships with clientele to improve future business opportunities.
- Implemented time-saving procedures that increased team efficiency while maintaining high levels of service quality.
Flight Attendant
Pan American Airways
John F. Kennedy International Airport
01.1988 - 01.1991
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Education
High School Diploma -
John Adams High School
Ozone Park, NY06.1988
Skills
- Interpersonal abilities
- Passenger Assistance
- Complaint resolution
- Conflict Management
- Cultural Awareness
- Multilingual Proficiency
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Additionalskillset
- Additional courses: Safety and Security Awareness, and International Cultural differences.
Referencesavailable
Available Upon Request
Additionalairlines
North American
Languages
Spanish
Native or Bilingual
Timeline
Senior Purser/International
United Airlines
07.1997 - 05.2024
Purser
North American Airlines
01.1991 - 01.1997
Flight Attendant
Pan American Airways
01.1988 - 01.1991
High School Diploma -
John Adams High School