Noemi Presnall-Shvorin
CLEARWATER BEACH,FL
Summary
Results-driven operations executive with extensive experience in optimizing processes and enhancing service delivery, now seeking a transition into social work with a focus on palliative and hospice care. Committed to leveraging operational expertise to support vulnerable populations.
Overview
23
23
years of professional experience
Work History
Student Assistant
University of South Florida Aging Sciences
Tampa, FL
08.2024 - Current
- Aided instructor with grading tasks.
Student Assistant
University of South Florida Mathematics and Stats
Tampa, USA
01.2024 - 05.2024
- Facilitated the grading process for instructors in sizeable enrollment courses.
- Conducted weekly three-hour office hours to provide student support throughout the semester.
Vice President of Operations
US Imaging Network
Tampa, FL
01.2020 - 02.2022
- Expertly managed major implementations while delivering effective solutions during significant company expansion.
- Facilitated migration of end-users from legacy environments to cloud-based QA solutions.
- Aligned organizational objectives with the growth trajectory vision.
- Led requirements gathering, process creation, and initial UI development for a minimally viable concierge health service.
- Managing a parallel project supporting QA and leading speech analytics (CallMinor) implementation.
- Directed a speech analytics program.
- Enhanced workforce quality by identifying potential talents and restructuring training programs.
Director of Innovation and Strategy
AC Lion
New York City, USA
01.2017 - 01.2020
- Implemented data-driven analytical approach to talent and client identification.
- Implemented analysis and suggested optimizations resulting in a significant yearly revenue increase of 15%.
- Formed an outsourced talent acquisition group, now responsible for sourcing 30% of presented candidates.
- Evaluated current account management and sales practices and offered enhancements for higher efficiency
Director of Client Engagement and Sales Operations
The Hired Guns
New York City, USA
01.2017 - 12.2017
- Developed a client engagement and account management framework across the organization.
- Coordinated alignment initiatives among internal and external stakeholders for better customer outcomes.
- Formulated new best practices for handling large client accounts effectively.
- Oversaw service delivery for key organization accounts, achieving $1M in financial gains through relationship-driven methods.
- Introduced customer voice to redefine the account management strategy.
Manager of Sales and Sourcing
The Hired Guns
New York City, USA
01.2015 - 01.2017
- Streamlined organizational processes by developing optimized sales and sourcing systems for The Hired Guns organization.
- Created repeatable processes within the sourcing framework.
- Delivered business operations enhancements and collaborated with the larger sales team for ongoing performance.
- Enhanced delivery speed, generating 150K revenue in the first year and 300K in the second year.
- Enhanced both internal and external data utilization through innovative reporting techniques through a CRM/ATS.
- Led the team to create effective best practice models, detailed documentation, and streamlined internal workflows.
Director of Business Operations
Kaplan Inc.
New York City, USA
01.2013 - 01.2017
- Directed overall activities, focusing on enhancing processes and key partnership development for Kaplan's institutional nursing unit.
- Analyzed current business operations, highlighting essential initiatives to enhance efficiency.
- Fostered productive connections with crucial stakeholders.
- Boosted customer retention, yielding an estimated improvement of 500K per year.
- Designed initial database to monitor booking activities for 300 clients; aligned booking processes with financial requirements, resulting in reconciliation of $10M in outstanding payments.
Director of Product Operations
Kaplan Inc.
New York City, USA
01.2012 - 01.2013
- Oversaw improvements in operations, managed programs efficiently, and developed key relationships for educational product.
- Managed an essential venture aimed at developing and distributing e-books through Amazon.
- Reduced expenses by $750K with the implementation of Amazon Print on Demand.
National Sales Director
Kaplan Inc.
New York City, USA
01.2009 - 01.2011
- Oversaw sales initiatives for medical and nursing-focused Kaplan products.
- Utilized exceptional relationship-building skills to form a high-achieving sales team recognized for excellence.
- Routinely chosen to train new employees, promoting career development.
- Directed workforce totaling as many as 23 employees.
Sales Manager
Kaplan Inc.
New York City, USA
01.2007 - 01.2009
- Established e-sales operation, creating and implementing a sales strategy that generated $1M in first-year revenue.
- Overhauled sales team career development via implementation of concrete performance requirements and provided sales managers with universal assessment measures
- Drove positive impact on team advancement, leading to $60M in annual earnings.
Educational Advisor
Kaplan Inc.
New York City, USA
01.2002 - 01.2007
- Served as sales representative and client relationship manager across numerous test preparation products
- Focused on growing revenue while ensuring strong client satisfaction and retention
Education
Bachelor of General Studies -
The University of South Florida
Tampa, FL12.2024
Some College (No Degree) -
New College of Florida
Sarasota, FLSkills
- Detail-Oriented Mindset
- Systematic Planning
- Prioritization and Scheduling
- Effective Communication
- Strategic Thought Process
- Analytical Problem-Solving
- Responsive to Change
- Versatility in Skill Sets
- Cross-Functional Team Collaboration
- Empathetic Approaches
- Curiosity and Engagement
References
Amy Corbin, Instructor at School of Aging Studies, (813) 974-6101
Languages
Russian
Native/ Bilingual
Hebrew
Limited
Timeline
Student Assistant
University of South Florida Aging Sciences
08.2024 - Current
Student Assistant
University of South Florida Mathematics and Stats
01.2024 - 05.2024
Vice President of Operations
US Imaging Network
01.2020 - 02.2022
Director of Innovation and Strategy
AC Lion
01.2017 - 01.2020
Director of Client Engagement and Sales Operations
The Hired Guns
01.2017 - 12.2017
Manager of Sales and Sourcing
The Hired Guns
01.2015 - 01.2017
Director of Business Operations
Kaplan Inc.
01.2013 - 01.2017
Director of Product Operations
Kaplan Inc.
01.2012 - 01.2013
National Sales Director
Kaplan Inc.
01.2009 - 01.2011
Sales Manager
Kaplan Inc.
01.2007 - 01.2009
Educational Advisor
Kaplan Inc.
01.2002 - 01.2007
Bachelor of General Studies -
The University of South Florida
Some College (No Degree) -
New College of Florida
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