Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Publications
Timeline
Generic
Noemi Price

Noemi Price

Orange Park,USA

Summary

Results-driven Global Customer Success and Service Delivery Leader with over 20 years of experience across the telecommunications and IT industries. Skilled in managing international teams, enhancing customer satisfaction, and improving operational KPIs. Recognized for delivering multi-million-dollar improvements, driving strategic outsourcing, and aligning services with global business goals. Strategic Business Relationship Manager known for productive and efficient task completion. Specialize in stakeholder engagement, conflict resolution, and strategic planning. Excel in problem-solving, process and quality improvement, and adaptability, ensuring smooth collaboration and partnership development across diverse business units.

Overview

22
22
years of professional experience

Work History

Business Relationship Manager

Verizon
01.2023 - Current
  • Oversaw global escalations for top-tier clients generating over $10M in annual revenue.
  • Achieved 88% service delivery exceeding SLA requirements in 2024.
  • Created and led global training programs, enhancing service compliance by over 30%.
  • Implemented KPI/CPIs reporting, resulting in a 25% increase in target compliance.
  • Conducted quarterly business reviews that improved team efficiency while reducing errors by 15%.
  • Managed performance of outsourced teams across Romania, India, and the Philippines.

Sr. Manager

Verizon Business
Cary, USA
11.2007 - 01.2023
  • Generated $1.25M quarterly revenue acceleration in EMEA through targeted campaigns.
  • Reduced delivery lead time in Middle East by 71%, improving efficiency from 387 to 106 days.
  • Developed Cross-Border Lease Line Process, resulting in savings of over $2M for Verizon.

Project Manager

Verizon Business
Cary, USA
08.2005 - 10.2007
  • Executed outsourcing initiatives in Manila, achieving over $1M in annual savings.
  • Integrated legacy platforms, resulting in avoided costs exceeding $2M annually.
  • Standardized delivery processes across EMEA and Southeast Asia for improved efficiency.

Advanced Provisioner

MCI
Cary, USA
01.2004 - 08.2005
  • Provisioned high-value EMEA clients managing $600K/day in revenue
  • Delivered 98% of services on time (company standard: 88%)
  • Developed training materials for $5M Buenos Aires outsourcing effort

Education

Doctorate - Business Administration

Saint Leo University
Saint Leo, FL

MBA - Business Administration

East Carolina University
Greenville, FL

Bachelor of Arts - Business Administration

Methodist University
Fayetteville, NC

Skills

  • Client management
  • Service delivery
  • KPI reporting
  • Problem solving
  • Stakeholder engagement
  • Team leadership
  • Global training programs
  • Performance management
  • Effective communication
  • Relationship building
  • Strategic planning
  • Revenue generation
  • Process optimization
  • Business analysis

Websites

Accomplishments

  • Increased service compliance by 30% through global training programs.
  • Boosted team efficiency by 15% with quarterly business reviews.
  • Achieved $1.25M revenue boost with 'Race for Revenue' campaign.
  • Saved $2M with Cross-Border Lease Line Process innovation.

Languages

  • English, Proficient
  • Italian, Native
  • Spanish, Intermediate

Publications

Price, N. (2024). The Perceived Sense of Inclusion of Migrant Italian Women in the North America Workplace: A Qualitative Study (Doctoral dissertation, Saint Leo University).

Timeline

Business Relationship Manager

Verizon
01.2023 - Current

Sr. Manager

Verizon Business
11.2007 - 01.2023

Project Manager

Verizon Business
08.2005 - 10.2007

Advanced Provisioner

MCI
01.2004 - 08.2005

Doctorate - Business Administration

Saint Leo University

MBA - Business Administration

East Carolina University

Bachelor of Arts - Business Administration

Methodist University

Similar Profiles

CREATE PROFILE