Noemi Rico-Cutshaw
Palmyra,VA
Summary
Accomplished Social Security Administration Representative with a proven track record of enhancing customer service success rates and streamlining workflow. At State Farm, educated clients on insurance coverage, leveraging strong Spanish/English translation skills. Demonstrated exceptional organizational abilities and administrative support acumen, significantly improving project delivery and efficiency. Skilled in federal grant management, showcasing a blend of analytical and interpersonal skills.
Overview
27
27
years of professional experience
Work History
Social Security Administration Representative
Social Security Administration
08.2014 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Manage caseload plus daily incoming consumer request for post-benefits services.
- Increased customer service success rates by quickly resolving issues.
- Reduced resolution times for internal issues by actively listening to concerns from staff members and proactively finding solutions together.
- Managed confidential information responsibly while maintaining compliance with company policies and privacy regulations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
State Farm Insurance Agent
State Farm
08.2011 - 10.2012
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted research and identified market trends to develop better strategies for sales.
Sr. Partnership Specialist
Department of Commerce
10.2008 - 09.2010
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget including Farmers and Migrant communities and Native American tribes in Central and Western Washington State.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Collaborated with cross-functional teams to achieve project goals on time and within budget completing 2010 Census in multicultural and linguistic communities in a timely manner.
Vocational Rehabilitation Project Director
Washington State Migrant Council
10.1997 - 09.2008
- Hired and managed consultants, contractors and sub-contractors to complete project tasks.
- Oversaw Development, implementation and operations updated status for Department of Education Grants to serve Migrant disabled communities reporting and outlining each project to meet milestones and outcomes.
- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement in three distinctive centers of services targeting farmworking communities.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
- Expanded the organization client base by successfully delivering high-quality projects that showcased the organization''s capabilities and expertise in project management at regional and national levels.
- Monitored project and program quality to meet audit expectations.
- Implemented strategic project management methodologies, leading to efficient and successful project delivery including bilingual (Spanish/English) services, materials and reports for both internal and external reports.
- Mentored and coached junior team members, fostering a collaborative work environment that prioritized professional growth.
- Traveled to other company locations for temporary assignments, meetings or training.
- Facilitated workshops, including the first bilingual (Spanish/English) workshop aimed at consumers as well as partners to collect project requirements and user feedback.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Arts - Political Science
Regent University
Virginia Beach, VA12-2017
Skills
- Strong Organization
- Administrative and program support
- Office Management
- Document Preparation for grant program reviews including reporting responsibilities
- Extensive Spanish/English translation and interpretation skills
- Understanding of federal grant cycles including initiations, reviews, reporting requirements and outcomes based on proposed goals
Languages
Spanish
Native or Bilingual
Timeline
Social Security Administration Representative
Social Security Administration
08.2014 - Current
State Farm Insurance Agent
State Farm
08.2011 - 10.2012
Sr. Partnership Specialist
Department of Commerce
10.2008 - 09.2010
Vocational Rehabilitation Project Director
Washington State Migrant Council
10.1997 - 09.2008
Bachelor of Arts - Political Science
Regent University
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