Noemi Soto
Phoenix,AZ
Summary
Accomplished Property and Community Manager with a proven track record at Riverstone Communities, adept in enhancing community engagement and resident relations. Skilled in property management and problem-solving, I increased occupancy rates through strategic marketing and robust tenant satisfaction initiatives. Demonstrates exceptional multitasking and organization abilities, ensuring compliance and fostering positive environments.
Overview
3
3
years of professional experience
Work History
Community Manager
Riverstone Communities
06.2024 - Current
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Property Manager
Cornerstone Property Services
08.2023 - 06.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Coordinated with legal counsel to resolve tenant disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Generated leads for sales and rental properties through cold calls and referrals.
Community Manager
Cobblestone Assets
06.2023 - 08.2023
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Increased community participation in volunteer events, coordinating with various organizations to offer wide range of opportunities.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Property Manager
North Mountain Foothills, LLC
07.2021 - 11.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with legal counsel to resolve tenant disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Bassett High School
La Puente, CA06-1986
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Property management
- Property tours and inspections
- Vendor management
- Relationship building
- Leasing and sales
- Multilingual communication
- Team Training
- Property tours
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Languages
Spanish
Full Professional
Timeline
Community Manager
Riverstone Communities
06.2024 - Current
Property Manager
Cornerstone Property Services
08.2023 - 06.2024
Community Manager
Cobblestone Assets
06.2023 - 08.2023
Property Manager
North Mountain Foothills, LLC
07.2021 - 11.2023
High School Diploma -
Bassett High School
Similar Profiles
Laurie Firestone, CAMLaurie Firestone, CAM
Assistant Community Manager at Riverstone CommunitiesAssistant Community Manager at Riverstone Communities
Kaely (Ivory) SchumacherKaely (Ivory) Schumacher
Part-time Line Server at Riverstone Retirement CommunitiesPart-time Line Server at Riverstone Retirement Communities
Rosy SaraoRosy Sarao
General Manager at Riverstone GP Pty Ltd trading as Riverstone Family Medical PracticeGeneral Manager at Riverstone GP Pty Ltd trading as Riverstone Family Medical Practice