Noemi Tejeda
Henderson,NV
Summary
Proven leader and adept communicator, I excelled at Panda Express by enhancing customer satisfaction and training staff, showcasing strong customer service and employee training skills. Leveraged product knowledge and teamwork to surpass goals, demonstrating a commitment to excellence and a knack for fostering positive environments.
Overview
18
18
years of professional experience
Work History
Shift Manager
Panda Express
Henderson, NV
10.2007 - Current
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained positive working relationship with fellow staff and management.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Retail Sales Associate
Cox Communications
Las Vegas, NV
03.2022 - 11.2025
- Assessed customer product needs and interests in order to best recommend suitable items.
- Kept informed about new products arriving at the store on a regular basis.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers to determine wants or needs.
Housekeeper
Hilton
Henderson, NV
06.2017 - 08.2021
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Changed bed linens and towels, tidied up rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Ensured that all health standards were met during cleaning operations.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sorted and counted linens and organized in storage areas.
- Returned rooms to occupant-ready status to satisfy future guests.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trash receptacles throughout the property.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Observed proper use of chemicals when cleaning various surfaces.
- Communicated with customers about requests for additional supplies or cleaning services.
- Used cleaning chemicals following proper guidelines.
- Assisted in laundry services including washing, drying, and folding linens.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Sanitized all areas of the hotel lobby and public restrooms.
- Provided information about hotel services upon request from guests.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Reported damage or theft of hotel property to management.
Shift Leader
Hibachi-San
Henderson, NV
05.2017 - 06.2019
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Supervised and led employees to maintain productivity and customer service levels.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Facilitated training sessions for new employees on company policies and procedures.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
High School Diploma -
Foothill High School
Henderson, NV06-2011
Skills
- Customer service
- Employee training
- Cash handling
- Complaint resolution
- Customer assistance
- Phone etiquette
- Positive and professional
- Customer needs assessment
- Customer follow-up
- Teamwork and collaboration
- Product knowledge
- Shelf stocking
- Money handling
Affiliations
- I love helping others and family to feel happy by helping them
- Im outgoing like learning new experience and challenges
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales Associate
Cox Communications
03.2022 - 11.2025
Housekeeper
Hilton
06.2017 - 08.2021
Shift Leader
Hibachi-San
05.2017 - 06.2019
Shift Manager
Panda Express
10.2007 - Current
High School Diploma -
Foothill High School
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