Noemi Torres
READING,PA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
28
28
years of professional experience
Work History
Municipal Aide II Bilingual
City of Reading
Reading, PA
04.2005 - Current
- Enter invoices, process checks, and printing checks for vendors
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reconciled cash drawer and resolved discrepancies.
- Completed data entry tasks with accuracy and efficiency.
- Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
- Completed and filed returns with tax departments at local levels.
Mortgage Specialist
Sovereign Bank
Reading, PA
09.1997 - 04.2005
- Review loan files for completion, audit mortgage files, clear conditions, verify accuracy of loan documents, update tracking system, prepare and send follow-up letters to customers.
- Review settlement funds, data entry, answer phones, filing, communicate with branches, title companies and customers if needed.
- Remained updated with latest information related to mortgage products and services being offered.
Secretary
Flatlands Dental Associates
Brooklyn, NY
01.1993 - 01.1996
- Greet patients, schedule appointments, billing to insurance company, filing, preparation of patient's file, copulate information from patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Reading Area Community College
Reading PACertification - Office Technology
Dr. Efrain Sanchez Hidalgo
Moca, PR05.1992
Skills
- Active Listening
- Accurate Documentation
- Data Entry and 10-Key
- Office Support
- Fast Learner
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Municipal Aide II Bilingual
City of Reading
04.2005 - Current
Mortgage Specialist
Sovereign Bank
09.1997 - 04.2005
Secretary
Flatlands Dental Associates
01.1993 - 01.1996
Associate of Arts - Administrative Assistance And Secretarial Science
Reading Area Community College
Certification - Office Technology
Dr. Efrain Sanchez Hidalgo
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