Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Noemi Vasquez

Noemi Vasquez

Palacios

Summary

Dynamic Assistant Manager with a proven track record at CTX Corporation, enhancing customer satisfaction and boosting sales through strategic planning and effective team leadership. Excelled in operations management and staff training, significantly reducing discrepancies and fostering a positive work environment. Skilled in customer service and problem-solving, achieving notable improvements in business growth and team productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

CTX Corporation
09.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Enhanced team productivity by streamlining operational processes.

Education

High School Diploma - General Studies

Palacios High School
Palacios, TX
05.1992

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Workload management
  • Employee scheduling
  • Operations management
  • Sales strategies
  • Customer relationship management (CRM)
  • Strategic planning
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Cost control
  • Cost reduction
  • Project management

Certification

Food Manager Certification

Languages

Spanish
Full Professional

Timeline

Assistant Manager

CTX Corporation
09.2018 - Current

High School Diploma - General Studies

Palacios High School

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Noemi Vasquez