Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noemi Venzant

fort myers,Florida

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

16
16
years of professional experience

Work History

Asociado De Ventas

Ross Stores
Fort Myers, Florida
12.2023 - Current
  • Conducted inventories on a regular basis to track stock levels.
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Greeted customers and provided exceptional customer service.
  • Developed promotional strategies to increase sales volume.
  • Processed credit card transactions quickly and securely.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Attended weekly team meetings to review performance goals and objectives.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers to determine wants or needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained records related to sales for store management.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Prepared merchandise for purchase or rental.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Bagged or packaged purchases and wrapped gifts.
  • Computed purchases and received and processed cash or credit payment.
  • Cleaned shelves, counters and tables to maintain organized store.

Main Accountant

Union Cubana IASD
Boyeros, La Habana,Cuba
07.2012 - 11.2022
  • Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Performed general ledger reconciliations on a timely basis.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Monitored cash flows and prepared weekly cash projections.
  • Provided guidance to other departments regarding accounting policies and procedures.
  • Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
  • Reported on financial results including balance sheets, income statements, cash flow statements.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Monitored balance sheets and income statements to evaluate financial performance.
  • Reviewed financial information detailing assets, liabilities, and capital.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Performed audits of operational and financial areas to check compliance.
  • Researched and implemented best practices to improve audit results.
  • Reduced audit fees by bringing audit processes in-house.
  • Minimized internal accounting department backlogs by updating accounts and generating reports.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Assisted clients in determining business strategy and achieving profitability goals.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Oversaw full accounting cycle and prepared applicable financial statements.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Designed internal control policies to improve audit scores.
  • Delivered superior level of customer service to small business clients.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Researched changes in laws to maintain adherence to financial regulations.
  • Supported efficient accounting operations with high-quality administrative support.
  • Coordinated project materials and schedules, facilitated communication and prepared reports.
  • Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Collaborated with external partners to complete audits.
  • Wrote reports, authored papers and organized supporting documentation.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Mitigated annual audit risks and developed final certification reports for small businesses.
  • Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.

Library Teacher

Rafael Valdez Elementary School
La Havana, Cuba
09.2008 - 11.2011
  • Performed clerical duties such as filing, photocopying, and scanning documents.
  • Answered patron inquiries regarding library services and procedures.
  • Entered data into spreadsheets related to circulation activities.
  • Researched materials requested by patrons using online databases.
  • Assisted with shelving returned items in appropriate locations within the library.
  • Operated cash register to process payments for fines or fees associated with late returns.
  • Organized shelves and maintained an orderly collection of books and other resources.
  • Greeted visitors upon arrival at the library entrance desk.
  • Provided technical assistance to patrons in using computers and printers.
  • Created promotional displays for upcoming events or book releases.
  • Updated library catalog system with new acquisitions and changes in holdings.
  • Processed inter-library loan requests from patrons.
  • Conducted inventory checks of physical resources in order to update records accurately.
  • Helped set up equipment for meetings, lectures, or presentations held at the library.
  • Monitored activity throughout the facility to ensure a safe environment.
  • Assisted patrons with locating, checking out, and returning library materials.
  • Monitored and replenished library supplies as necessary.
  • Assisted with the setup and coordination of library events and programs.
  • Catalogued and shelved books, periodicals, and other media.
  • Performed light administrative tasks, such as answering phones and filing documents.
  • Guided patrons in using online databases and electronic resources.
  • Compiled statistics and reports on library usage and activities.
  • Enforced library policies and procedures to ensure a quiet study environment.
  • Created and maintained informational displays and bulletin boards.
  • Provided technical assistance with library computers and printers.
  • Leveraged knowledge of library categorization method to reshelve materials.
  • Served patrons with friendly and professional communication during check-out transactions.
  • Maintained a clean and organized library environment.
  • Helped patrons find specific materials, access library technology and learn borrowing policies.
  • Helped facilitate interlibrary loans and followed up with patrons to provide updates.
  • Supported library staff with special projects and research tasks.
  • Conducted inventory checks to maintain accurate library records.
  • Conducted library tours for new patrons and student groups.
  • Assisted with the training of new library student assistants.
  • Assisted patrons in locating and retrieving library materials.
  • Assisted in the digitization of library materials.
  • Contributed to library event setup and cleanup.
  • Participated in periodic inventories of library collections.
  • Answered informational queries and provided research assistance.
  • Emptied book drops and reshelved materials in alignment with established processes.
  • Classified and catalogued items according to content and purpose.
  • Opened and closed library during specified hours and secured library equipment.
  • Located books and periodicals for patrons.
  • Inspected returned books for condition and due-date status and computed fines.
  • Delivered and retrieved items to and from departments by hand or push carts.

Education

Associate of Applied Science - Bachelor is degree in document management and ....

Carlos Rafael Rodriguez
Cuba
04-2009

Skills

  • Order Processing
  • Customer Needs Assessment
  • Product Sales
  • Inventory Control
  • Client Account Management
  • Service-oriented
  • Payment Processing
  • Professional Demeanor
  • Fitting room maintenance
  • Product Recommendations
  • Problem-Solving
  • Customer Service

Languages

Spanish
Professional

Timeline

Asociado De Ventas

Ross Stores
12.2023 - Current

Main Accountant

Union Cubana IASD
07.2012 - 11.2022

Library Teacher

Rafael Valdez Elementary School
09.2008 - 11.2011

Associate of Applied Science - Bachelor is degree in document management and ....

Carlos Rafael Rodriguez

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