Noemi Zelaya
Long Beach,CA
Summary
My name is Noemi Zelaya and I've been working since I was 16-years-old. I valued the possibilities and responsibilities that all my previous jobs had giving me, I learned much from them. I am a quick learner and I'm always ready to learn more. I speak, write and read fluently three languages: English, Spanish, and Italian. I have basic computer skills and knowledge of: Microsoft Word, Microsoft Excel, Power Point, Aloha, POS system and X-TIME system. I can multitask, I always try my best and I'm always ready to help customers and coworkers. I also consider myself as an enthusiast, focus, reliable and motivate person that firmly believe in teamwork.
Overview
8
8
years of professional experience
Work History
Gas Station Cashier
Rocket Fuel
08.2022 - 05.2024
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Completed daily paperwork meticulously, submitting reports to management in a timely manner.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
Drive-Thru Cashier
McDonald's Restaurant
03.2020 - 10.2020
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Streamlined order-taking processes to improve overall speed of service for customers.
Cashier
Cabe Toyota Scion
11.2018 - 04.2019
- Presented friendly and positive attitude while communicating with customer and colleagues
- Welcomed customers, offering assistance to help find necessary store items
- Helped customers find specific products, answering questions and offering advice in person and via phone
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Processed customer payments quickly and returned exact change and receipts
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Opened and closed the store, including: opening and closing cash registers, counting cash, and creating staff assignments
Custodian
Arbor Road Church
01.2018 - 11.2018
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections
- Helped set up venue for special events by locating furniture and building desired arrangements
- Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products
- Set up and took down chairs and tables
- Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays
- Operated janitorial equipment properly and safely
Assistant Manager
Luna Rossa Ristorante E Pizzeria
01.2016 - 01.2018
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
- Organized schedules, workflows and shift coverage to meet expected business demands
- Delegated daily tasks to team members to optimize team productivity
Education
GED -
Polytechnic High School
Long Beach, CA05.2017
Skills
- Product and service knowledge
- Sales monitoring
- Inventory control
- Organized
- Cash handling accuracy and Payment processing
- Cheerful and energetic
- Great team player
- Strong communication skills
- Problem-solving
- Menu memorization
- Drive-thru system familiarity
- Friendly and outgoing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italiano
Native or Bilingual
Timeline
Gas Station Cashier
Rocket Fuel
08.2022 - 05.2024
Drive-Thru Cashier
McDonald's Restaurant
03.2020 - 10.2020
Cashier
Cabe Toyota Scion
11.2018 - 04.2019
Custodian
Arbor Road Church
01.2018 - 11.2018
Assistant Manager
Luna Rossa Ristorante E Pizzeria
01.2016 - 01.2018
GED -
Polytechnic High School
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