Noemi A. Hernandez
1902 Luby Dr San Jose,CA
Summary
Dynamic professional with a proven track record in security and sales, including a pivotal role at Securitas Security Services USA. Expert in CCTV monitoring and relationship building, consistently exceeding sales targets and enhancing customer relations. Skilled in critical thinking and cash handling, adept at transforming challenges into opportunities.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Experienced with dental assisting, focusing on providing high-quality patient care and support during procedures. Utilizes knowledge of dental instruments and sterilization techniques to maintain safe and efficient environment. Strong understanding of patient management and effective communication in clinical setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
06.2021 - 07.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Sales Expert
24 Hour Fitness
06.2019 - 04.2021
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Streamlined sales processes through efficient time management and organizational skills, maximizing productivity.
- Set and achieved company defined sales goals.
Retail Sales Associate
Ella Plus
05.2018 - 06.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Associate of Science - Dental Assisting
San Jose City College
San Jose, CA05-2025
Skills
- CCTV monitoring
- Emergency response
- Relationship building and management
- Critical thinking
- Data entry
- Customer relations
- Follow-up skills
- Scheduling
- Appointment scheduling
- Customer service
- Cash handling
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Infection Control
- X-rays
Languages
English
Spanish
Timeline
Security Officer
Securitas Security Services USA
06.2021 - 07.2023
Sales Expert
24 Hour Fitness
06.2019 - 04.2021
Retail Sales Associate
Ella Plus
05.2018 - 06.2020
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Infection Control
- X-rays
Associate of Science - Dental Assisting
San Jose City College
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